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About the Role

Oneida Health is seeking a full-time Medical Office Assistant for their Woman's Health office in Oneida. This role combines clinical and administrative duties, reporting to the Practice Manager. The ideal candidate will be a team player with strong customer service skills, capable of working independently.

Responsibilities

• Rooms patients, obtains and documents chief compliant, vital signs, height, weight, and allergies.
• Records and reconciles medications, including OTC drugs and smoking status.
• Identifies barriers to medication adherence and treatment goal achievement.
• Assists providers with procedures and examinations, ensuring necessary documents are signed.
• Attends to patient and visitor needs, reassuring patients and answering questions.
• Provides patient education and self-management tools.
• Informs patients about medications and collaborates on treatment goals.
• Performs directed treatments and procedures within scope and training (e.g., EKG, POC testing, phlebotomy, tympanometry).
• Does not handle or administer medication.
• Ensures orderly patient flow, communicating delays to the team.
• Performs pre-visit planning and maintains medical records, including scanning and filing reports and information.
• Tracks overdue labs and imaging for assigned patient panels, flags abnormal results, and notifies patients of test results under physician direction.
• Contacts patients for follow-up care after ED or hospital admissions, obtaining discharge summaries.
• Assists with routine equipment checks and stocks exam and treatment rooms.
• Places necessary orders from Central Supply and Pharmacy.
• Participates in routine exam room cleaning.
• Facilitates and executes physician orders, scheduling exams/tests, and preparing prescriptions/instructions.
• Answers telephones and directs sick calls or prescription refill requests to the appropriate nurse.
• Coordinates and schedules referrals, surgeries, imaging, labs, and other medical tests.
• Ensures appropriate follow-up arrangements for patients and monitors referral return information.
• Prepares and sends referrals with CCD and inquires about self-referrals.
• Performs administrative duties and discusses insurance claims for pre-certification and pre-authorization.
• Assists providers with resuscitation and CPR during anaphylactic reactions or Code Blue events, ensuring Code procedures are followed and documented.
• Actively participates in quality improvement activities and staff meetings.
• Communicates effectively with team members to ensure smooth workflow and meet patient needs.

Requirements

• High School Diploma or equivalent (Required)
• Certified Medical Assistant (Preferred)
• 1 year of Medical Office experience (Preferred)
• 1 year of Computer Skills experience (Preferred)

Location

• Oneida, NY

Work Type

• Full Time

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $17.00 - $21.59 Hourly

Benefits

• Free Parking
• Employee Gym
• Generous Paid Time Off accruing day one
• 403(b) matching up to 6%
• No Deductible Health Insurance
• Flex Spending
• Vision
• Dental
• Disability
• Life
• Generous Tuition Reimbursement

About the Company

• Oneida Health is consistently ranked among the top hospitals both regionally and nationally for safety and cleanliness.
• We care about our people, investing in employee growth through continued education and department promotion.
• We provide safe work environments with advanced technology.
• We respect and encourage work-life balance.