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About the Role

This technician will be responsible for supporting users in a fast-paced healthcare environment. Must have prior experience doing desktop related work in a healthcare setting. Must be super tech savvy, personable, and have a proactive go-getter mindset.

Responsibilities

• Perform computer imaging and upgrades.
• Deploy PCs and printers.
• Set up and configure Wyse terminals.
• Configure mobile devices (iPhone, iPad).
• Install clinical software.
• Communicate technical terms, MCIT policies, and difficult messages to end users in a service-oriented fashion.
• Provide one-on-one instructions, training, and guidance to end users and the help desk on hardware/software usage and standard procedures.
• Provide exemplary customer service across all organizational levels with a "never-say-no" attitude.
• Follow established guidelines and standards for consistent communication.
• Analyze system failures and determine remedies to ensure smooth workflow.
• Perform checkpoint rounds to ensure all equipment is operational.
• Ensure adherence to electronic and physical security policies for computers, data, and IT infrastructure.
• Implement, install, maintain, and support end-user infrastructure support equipment, software, and connectivity for PDAs, Macintosh PCs, PC/Workstations, printers, LAN, AV, video conferencing, and telephones.
• Resolve typical software and hardware problems and malfunctions on these systems.
• Act as a technical resource to clients for hardware and software acquisition recommendations.
• Perform proactive diagnostic checks on desktop computers to maintain capabilities and prevent viruses.
• Assist with the creation and maintenance of written documentation on problem solutions, tool configurations, and end-user documentation.
• Monitor assigned desktop queues in the Front Range ticket system.
• Log real-time written journal entries documenting actions taken on all ticket requests.
• Close tickets within established service levels.
• Be compliant with all responsibilities and administrative tasks, including Innotas, timely journal entries, and use of standard email templates.
• Assist and participate in implementing and planning small projects or projects specific to the assigned department.
• Be involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, and networks.
• Resolve a specified number of tickets per day.
• Resolve a percentage of monthly tickets at the desktop site using mobile tools and devices.
• Close tickets in a timely manner while striving to reduce the mean time to resolve each issue.
• Perform wire management throughout the environment on all IT equipment, ensuring proper maintenance and taking before/after pictures of completed work.

Requirements

• Prior experience doing desktop related work in a healthcare setting is required.
• Must be super tech savvy, personable, and have a proactive go-getter mindset.

Skills

• Desktop
• Troubleshooting
• Hardware
• Windows
• Customer service
• Technical support
• Imaging
• Deployment
• Support
• Active directory
• Office 365
• Printers
• Ticketing system
• Operating Room
• Healthcare

Location

• Brooklyn, NY

Work Type

• Contract
• Onsite

Experience Level

• Entry Level

Salary/Compensations

• $22.00 - $25.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.