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About the Role

This role involves contributing to the software and hardware troubleshooting of various equipment, including laptops, PCs, Windows Devices, and Mobile Devices. The candidate will work within an on-site Information Technology team, requiring strong technical skills, foundational IT knowledge, and excellent communication and customer service abilities to effectively support end users.

Responsibilities

• Troubleshoot software and hardware for equipment such as laptops, PCs, Windows Devices, and Mobile Devices.
• Provide end-user support and tier 1 technical support.
• Work with a ticketing system.
• Work with Active Directory.
• Troubleshoot email related issues.
• Perform workstation setup and installs.
• Install network operation systems and perform simple upgrades to the network.
• Troubleshoot desktop systems such as desktops and PCs.
• Configure and manage network-based user profiles using Active Directory or other Directory Service tools.
• Manage network printers, routers, user accounts, and groups.
• Configure and troubleshoot server hardware.
• Manage switch configuration and troubleshooting.
• Provide support for LAN/WAN environments.
• Support virtual server environments.

Requirements

• 2-4 years of enterprise experience providing end user support and / or tier 1 technical support.
• Experience working with a ticketing system.
• Experience working with Active Directory.

Skills

• Windows OS / Windows software support (Windows 10 / Windows 11)
• Troubleshooting email related issues
• Workstation setup and installs
• Network operation systems installation and upgrades
• Desktop systems troubleshooting
• Configuring and managing network-based user profiles (Active Directory or other Directory Service tools)
• General network experience with printers/routers/adding users/grouping
• Server Hardware configuration
• Switch configuration and troubleshooting
• LAN/WAN experience
• Support of virtual server environment
• Windows support
• Ticketing system experience
• Office 365
• Desktop support
• Hardware troubleshooting
• Software troubleshooting
• Active Directory

Location

• Westchester County
• Carmel, NY

Work Type

• Onsite
• Contract to Hire

Experience Level

• 2-4 years of enterprise experience

Education Level

• A+ certification is nice to have

Salary/Compensations

• $23.00 - $30.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.