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About the Role

Serval is seeking a leader to build and own Solutions Engineering. This role involves defining the function's strategy, hiring standards, and technical approach to convert IT and security buyers into customers. The individual will act as a player-coach, managing technical deals and growing a team while establishing best practices for demonstrations and technical evaluations.

Responsibilities

• Own Solutions Engineering strategy, hiring plan, team, and technical motion.
• Hire, manage, and develop the SE team, setting technical selling standards.
• Act as a player-coach, personally handling strategic technical deals.
• Build the foundational SE toolkit, including demo environments and evaluation frameworks.
• Define the technical sales motion and codify value-based use cases.
• Serve as the senior voice on security and access-related topics.
• Establish metrics and operating cadence for the function.
• Own a clean handoff process to the Deployment team.
• Act as the bridge between the field and Product, feeding customer signals into the roadmap.

Requirements

• 10+ years in solutions engineering, sales engineering, or comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• 2+ years leading a Solutions Engineering Organization.
• Track record of building or scaling a Solutions Engineering function.
• Proven ability to sell technical products to senior IT and security buyers.
• Hands-on credibility in front of CIOs, Heads of IT, and security leaders.
• Genuine technical depth, capable of holding own in architecture reviews and debugging integrations.
• Working fluency with the modern IT and identity stack (IdPs, SCIM, ITSM, SaaS administration, APIs).
• Excellent communication and storytelling skills.
• Leadership presence to represent Serval at senior levels.
• Builder's instinct and high ownership.
• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Skills

• Solutions Engineering
• Sales Engineering
• Technical Selling
• AI
• LLM
• ITSM
• IGA
• Access Management
• Security
• AI Automation

Location

• Remote

Work Type

• Full-time

Experience Level

• 10+ years
• 2+ years leading

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

About the Company

• Serval is an AI-native automation platform transforming how enterprises operate.
• We build intelligent agents that understand real-world workflows and execute them end-to-end.
• Our agents replace manual processes and rigid legacy systems with adaptive, learning software.
• Founded in early 2024, Serval is trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex.
• At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
• Our agents reason, take action across systems, and continuously improve with usage.
• Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
• Long term, we’re building the universal AI operations layer.
• We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.