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About the Role

Snowflake's AI Native Engineering (FDE) Operations organization is seeking a Director, Execution Operations to run delivery at scale. This role aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow, focusing on execution at scale. You will own the end-to-end delivery operations engine, including resourcing, onboarding, capacity management, pricing execution, bookings support, and deal support, leading a team to ensure precision, predictability, and margin discipline.

Responsibilities

Own Resource Management & Staffing: Lead resource management and staffing across the FDE delivery business, ensuring the right people are matched to the right engagements at the right time.
Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale.
Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiation that sets engagements up for success from day one.
Manage Ongoing Capacity (RTB): Run ongoing, run-the-business capacity management, balancing demand against available supply and surfacing risks and opportunities to leadership.
Execute Pricing Support & Guardrails: Operationalize pricing support and guardrails, ensuring deals are structured within approved Execution parameters set by the GTM strategy function.
Enable Bookings & Deal Support: Provide bookings support and deal support (deal desk, deal structuring), partnering with Sales to accelerate and de-risk Execution cycles.
Own Business-Critical Metrics: Drive performance against key delivery metrics — billable utilization, time to staff, time to start, and margin — and translate signals into clear actions for senior leadership.
Lead a High-Performing Team: Lead, develop, and scale a global Execution operations team, setting clear expectations and elevating execution quality.

Requirements

10+ years of experience in delivery operations, Execution operations, professional services operations, or revenue operations, ideally in enterprise software or services.
5+ years in a leadership role, with experience leading global or distributed teams.
Demonstrated ability to run day-to-day delivery operations (staffing, capacity, utilization) while driving strategic initiatives (process optimization, AI adoption).
Strong understanding of Execution mechanics — pricing, bookings, deal desk, and deal structuring — in a services or SaaS context.
Systems proficiency with PSA/ERP and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday).
Excellent communication and influencing skills, with sound judgment on when to use diplomacy versus firmness to drive alignment and results.

Skills

SQL
AI-enabled analytics

Location

United States

Work Type

Full-time

Experience Level

Director
10+ years of experience
5+ years in a leadership role

Education Level

Bachelor's degree in Business, Operations, or a related field
MBA a plus

About the Company

Snowflake is powering the era of the agentic enterprise.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.