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About the Role
The Clinic Lead is the senior on-site leader responsible for clinic performance day to day, partnering closely with medical leadership on clinical quality and team effectiveness. This is a hands-on building role where you will help establish and improve workflows, team routines, and operating standards as Neko scales.
Responsibilities
- Lead and develop the clinic team, partnering with medical leadership on physician performance and development.
- Lead clinical hiring in partnership with Talent Acquisition and own onboarding.
- Translate clinical and operational changes from leadership into clinic workflows, protocols, and day-to-day practice.
- Oversee the operational side of the clinic, including inventory, facilities, hospitality, scheduling, training, and tech issues.
- Track and act on clinic metrics, partnering with medical leadership to raise the quality of care.
- Own incident reporting, risk management, and member-concern resolution.
- Ensure clinic compliance with HIPAA, OSHA, and internal SOPs.
Requirements
- Single-site operational ownership including staffing, scheduling, inventory, facilities, performance, and budget accountability.
- Ability to read data, fix operational issues, and prevent recurrence.
- Experience leading people to improve their performance through feedback and development.
- Direct accountability for member experience, related metrics, and the culture that produces it.
- Ability to read a clinical situation, ask the right questions, and partner with physicians and medical leadership.
- Experience operating where the playbook was not written, building teams or processes from scratch, making prioritization or resourcing decisions with incomplete data, and operating without established SOPs.
- Active Basic Life Support (BLS) certification.
Skills
- Operational leadership
- Team development
- Clinical hiring and onboarding
- Workflow and protocol implementation
- Inventory management
- Facilities management
- Scheduling
- Training
- Performance tracking and analysis
- Risk management
- Compliance management
- Member experience management
- Clinical credibility
- Building through ambiguity
Location
- On-site
Work Type
- Full-time
Experience Level
- 5+ years of clinic or practice management experience
- Direct line-management of physicians or licensed clinicians is a plus
- Experience building, improving, or stabilizing operating systems during periods of change is preferred
Benefits
- Paid Time Off & Holidays
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan
- Commuter Benefits
- Wellness Rewards Program
- Complimentary full Neko scan for you and eligible family members
About the Company
- Neko is redefining prevention by making data-driven, preventative care accessible to more people before symptoms appear.
- Our proprietary technology and direct clinical care combine to deliver personalized, actionable insights in a single, non-invasive visit.
- We are a team that thinks in 10x, not 10%, building a world where prevention is the norm and helping people live longer, healthier lives.
Equal Opportunity
- Neko Health is committed to inclusive hiring and member-first care.
- We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.