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About the Role

Peraton is seeking a Business Analyst with strong application testing expertise to support a mission-critical Computer Aided Dispatch (CAD) system serving a large metropolitan public safety agency. This role supports a 24x7 emergency response environment where system reliability, accuracy, and operational continuity directly impact life-safety operations. The successful candidate will play a key role in requirements analysis, backlog management, testing, validation, and continuous improvement initiatives as part of the managed services support team.

Responsibilities

Partner with public safety stakeholders, dispatch operations personnel, and technical teams to gather, analyze, and document business and system requirements.
Translate operational needs into detailed functional and technical requirements.
Facilitate workshops, interviews, and working sessions to define and prioritize defects, enhancements, and system improvements.
Develop and maintain key artifacts including: Business Requirements Documents (BRDs), User stories and acceptance criteria, Process flow diagrams, Requirements traceability matrices, Gap analysis documentation.
Support backlog creation, refinement, and prioritization in coordination with delivery leadership and stakeholders.
Develop detailed test plans, test cases, and validation scripts aligned to documented requirements.
Execute functional, integration, regression, and user acceptance testing (UAT) activities.
Validate enhancements, defect fixes, configuration changes, and system releases in a controlled environment.
Ensure traceability between requirements, test cases, and production releases.
Support change management and release processes in a mission-critical environment.
Document test results, defects, and remediation status using approved tracking tools.
Collaborate with application support teams to analyze recurring defects and recommend root cause improvements.
Assist in documenting operational workflows and dispatch processes.
Identify opportunities for process improvement, automation, and system modernization.
Support mobilization efforts including documentation of: As-Is system architecture, Interface and integration catalogs, Known issues and technical debt logs.
Act as a liaison between operational users and technical teams.
Facilitate clear communication to ensure solutions meet business and operational objectives.
Provide structured reporting on requirements, testing progress, and issue resolution status.

Requirements

Bachelor’s degree with 8 years of experience, Master’s degree with 6 years of experience, or High School diploma with 12 years of experience.
U.S. Citizen or lawful permanent resident (Green Card holder) authorized to work in the United States without current or future sponsorship.
5+ years of Business Analyst experience in enterprise or mission-critical IT environments.
3+ years of hands-on application testing experience (functional, regression, UAT).
Strong experience with requirements documentation including BRDs, use cases, user stories, and traceability matrices.
Experience supporting production applications in a high-availability or 24x7 environment.
Familiarity with defect tracking and requirements management tools (e.g., JIRA, ServiceNow, Azure DevOps, or similar).
Strong analytical skills with ability to translate complex operational workflows into structured requirements.
Excellent written and verbal communication skills.
Direct experience supporting Computer Aided Dispatch (CAD), Records Management Systems (RMS), 911/NG911 platforms, or other public safety systems.
Experience working in emergency response or municipal government environments.
Prior experience in application maintenance and support (AMS) or managed services programs.
ITIL Foundation or equivalent ITSM experience.
Experience working in Agile or hybrid delivery models.
Working knowledge of .NET environments, SQL Server, Oracle, or enterprise application architectures.
Experience documenting real-time operational workflows in life-safety environments.

Skills

Application testing
Requirements analysis
Backlog management
Testing
Validation
Continuous improvement
Business Analysis
System requirements
Functional requirements
Technical requirements
User stories
Acceptance criteria
Process flow diagrams
Requirements traceability matrices
Gap analysis
Test plans
Test cases
Validation scripts
Functional testing
Integration testing
Regression testing
User Acceptance Testing (UAT)
Change management
Release processes
Defect tracking
Requirements management tools (JIRA, ServiceNow, Azure DevOps)
Analytical skills
Communication skills
Computer Aided Dispatch (CAD)
Records Management Systems (RMS)
911/NG911 platforms
Public safety systems
Emergency response
Municipal government
Application maintenance and support (AMS)
Managed services
ITIL Foundation
ITSM
Agile
.NET
SQL Server
Oracle
Enterprise application architectures

Location

New York City metropolitan area (preferred)
Remote

Work Type

Remote
Hybrid

Experience Level

8 years (with Bachelor's)
6 years (with Master's)
12 years (with High School diploma)
5+ years of Business Analyst experience
3+ years of application testing experience

Education Level

Bachelor's degree
Master's degree
High School diploma

Salary/Compensations

$104,000 - $166,000

Benefits

Overtime eligibility
Shift differential eligibility
Discretionary bonus eligibility

About the Company

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers.
Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Equal Opportunity

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.