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About the Role

The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE) seeks an Engineer, IT Multimedia Operations (ITMO) to work with cutting-edge media technology in the financial sector. This role is responsible for NYSE global IT Multimedia infrastructure, requiring technical proficiency, professionalism, and strong communication skills. You will play a vital part in the implementation, innovation, and support of NYSE digital signage, audiovisual (AV) and broadcast technology infrastructure.

Responsibilities

Actively monitor and react to system events and alerts.
Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents.
Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
Prepare documentation and playbooks for troubleshooting and escalation procedures.
Assist other ICE/NYSE staff with problem solving and escalation procedures.
Interact with third-party vendors; coordinate and collaborate with various internal business units.
Prioritize high impact incidents - ensure proper follow-up internally and externally until resolution.
De-silo groups and communicate support and solutions in plain language for a vast audience to understand.
Manage several projects at once with a client-first, customer-support vantage point.

Requirements

Technology and/or application support experience.
Knowledge of ServiceNow, Salesforce, Dalet, Zignage, Haivision, Content Management Systems, Digital Signage, Video Walls, Multi-Viewers, BigPanda, Spectrum, Splunk.
Knowledge of live streaming video, Broadcast TV control rooms, video editing systems and multimedia management.
Financial industry multimedia and operations expertise.
Change auditing and configuration management.
Previous experience in an operations environment.

Location

New York

Work Type

Full-time
On-site

Education Level

Bachelor’s degree, preferably in CIS, engineering, or a related discipline.

Salary/Compensations

$61,800 – $82,400 USD

Benefits

Healthcare coverage (medical, dental and vision)
401(k) plan
Life insurance
Time off
Paid leave for qualifying circumstances

About the Company

The New York Stock Exchange (NYSE), a subsidiary of Intercontinental Exchange, Inc. (ICE) presents unique opportunities for a full-time, on-site Engineer, IT Multimedia Operations (ITMO) to work with cutting-edge media technology in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.

Equal Opportunity

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.