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About the Role

The Service Coordinator is responsible for overseeing service desk operations at assigned student residence(s), including greeting residents and visitors, managing inquiries, processing payments, and administrative duties. This role also involves training and scheduling service desk staff, reviewing logs, ordering supplies, and responding to routine inquiries.

Responsibilities

• Acting as the first point of contact for general enquiries
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Distributing routine welcome packages to students
• Providing guided tours of facilities
• Drafting internal and external communications
• Directing the activities of casual staff
• Coordinating staff schedule to ensure proper coverage

Requirements

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
• Intermediate computer skills with Microsoft 365 tools (e.g., Word, Excel, Outlook, Teams).
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Good judgment, tact, and diplomacy.
• Excellent problem-solving skills.

Skills

• Customer service
• Interpersonal skills
• Oral communication
• Written communication
• Attention to detail
• Organizational skills
• Multitasking
• Problem-solving
• Microsoft 365 tools
• StarRez software system
• Hotel/hospitality property management software

Location

• St. George (Downtown Toronto)

Work Type

• Full-Time

Experience Level

• Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.

Education Level

• Advanced College Diploma (3 years)

Salary/Compensations

• $60,237. with an annual step progression to a maximum of $77,035.

About the Company

• The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.

Equal Opportunity

• Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.