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About the Role

This role combines payroll administration, employee support, and HR administration to ensure accurate employee payments and high-quality HR service. You will be a key contact for payroll and HR queries, supporting payroll processes across the UK, South Africa, and Ireland, maintaining employee records, assisting with reporting, and contributing to continuous improvement initiatives.

Responsibilities

• Support the delivery of monthly payrolls across the UK, South Africa and Ireland.
• Ensure payroll information is accurate and up to date, including new starters, leavers, employee changes, family leave updates and benefits changes.
• Assist with payroll-related payments and administration activities.
• Work with payroll providers and internal stakeholders to ensure payroll processes are completed accurately and on time.
• Help ensure payroll deadlines are met and any issues are resolved promptly.
• Act as a first point of contact for payroll and HR-related queries from employees and managers.
• Manage and resolve queries through the HR service delivery process, liaising with colleagues and external providers where required.
• Maintain accurate employee records and documentation.
• Support HR administration activities throughout the employee lifecycle, including onboarding and offboarding processes.
• Provide administrative support across the wider HR team as required.
• Assist with payroll and HR reporting activities.
• Support statutory and annual reporting requirements.
• Maintain accurate records in line with company policies and regulatory requirements.
• Help ensure payroll and HR processes are compliant and appropriately documented.
• Identify opportunities to improve processes and ways of working.
• Support projects and initiatives aimed at enhancing efficiency and the employee experience.
• Contribute ideas and best practices to support continuous improvement across the team.
• Work closely with HR colleagues, payroll providers and global teams to deliver a high-quality service.
• Provide cover and support for other HR administration activities when required.
• Maintain confidentiality when handling employee information and payroll data.
• Build positive working relationships with stakeholders across the business.

Requirements

• Previous experience in payroll administration, HR administration or a similar support role.
• Strong organisational skills and attention to detail.
• Good communication and interpersonal skills.
• A customer-focused approach with the ability to manage queries effectively.
• Confidence working with data and Microsoft Office applications, particularly Excel.
• Ability to prioritise workloads and meet deadlines.
• A proactive and collaborative approach to work.
• Strong problem-solving skills and the ability to use initiative.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Experience working in a corporate or international environment.
• Familiarity with payroll systems and HR systems.
• Experience supporting payroll or HR processes within a medium to large organisation.

Skills

• Payroll administration
• HR administration
• Organisational skills
• Attention to detail
• Communication skills
• Interpersonal skills
• Customer focus
• Query management
• Data handling
• Microsoft Office
• Excel
• Workload prioritization
• Deadline management
• Proactive approach
• Collaborative approach
• Problem-solving
• Initiative
• Confidentiality
• Sensitive information handling
• Payroll systems
• HR systems

Location

• London

Work Type

• Flexible working arrangements

Salary/Compensations

• Competitive salary

Benefits

• Excellent benefits

About the Company

• Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
• We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
• Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients.
• This is possible thanks to the collaboration of more than 15,000 employees across the world.
• Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
• We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
• In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
• If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
• We may use AI-powered tools to support the review and evaluation of applications for this position.
• These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
• To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Equal Opportunity

• We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
• In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.