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About the Role

The role of occupational health (OH) clinical administrator is to support the clinical OH staff in delivery of a comprehensive, professional Occupational Health clinical service to its customers. Occupational health encompasses medical advisory services, counselling, physiotherapy, health and wellbeing and drug and alcohol services. The role ensures, via robust processes, that the services run efficiently and in keeping with Data Protection principles. This is achieved by collaboratively working within the OH department and communicating with customers in a variety of ways. The role is often the first point of contact for our customers and therefore integral to our relationship with staff and managers.

Responsibilities

Accountable for welcoming environment in reception, greeting employees and other visitors and undertaking all necessary reception and administrative tasks with courtesy and efficiency, liaising with clinicians as necessary, in order to promote a welcoming and professional image of TfL Occupational Health and to contribute to smooth running of OH clinical services.
Accountable for efficient and accurate arrangement of OH appointments for new entrants, contractors and employees and for processing referrals from managers and/or employees to OH (including Medical Assistance Programme) to contribute to smooth running of clinics.
Accountable for day to day organisation of clinics in their area of responsibility to enable best use of time for the clinician and the employees attending, in collaboration with other OH clinical administrators.
Responsible for dealing with high volume of customer enquires over the phone, ensuring customer queries are answered and prioritised.
Accountable for accuracy and detail of file management and record keeping including electronic records, in order to contribute to smooth running of OH clinical services.
Responsible for the management, organisation, prioritisation and accuracy of their own workload while working to tight deadlines.

Requirements

Candidates must be able to demonstrate their right to work in the UK.
At the present time TfL is unable to offer visa sponsorship for this role.
Sound knowledge of Windows NT including Excel and Windows (E)
Understanding of data protection requirements. (E)
Medical Administrative knowledge or relevant experience
Accessible pathways to appropriate levels of support
Medical confidentiality and consent
Previous administrative experience
Experience of SAP or similar database operation
Experience of working within a healthcare orientated environment
Customer service experience essential (E)

Skills

Excellent interpersonal and communication skills with strong customer service experience
Competent in numeracy and written English; accurate with strong attention to detail
Ability to problem solve
Ability to organise, prioritise and multi-task, meet tight deadlines and work well under pressure
Ability to demonstrate partnership and team working; customer focus; influence and effective communication (in writing, via the telephone and face to face)
Ability to triage referrals to OH following guidance based on risk
Skilfully communicate outcomes based on application of guidance which may disappoint receiver
Ability to work with employees facing health issues including using empathy
Ability to manage own emotional wellbeing, avoiding emotional overload, whilst working with employees who are not well

Location

31 Borough High Street, London, SE1 1LZ

Work Type

Full-time
Hybrid - 3 days in the office / 2 days WFH

Experience Level

Pay Band 1

Salary/Compensations

£31000

Benefits

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

About the Company

At Transport for London, safety, trust and fairness sit at the heart of how we recruit.
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation.
Our goal is to make our recruitment as inclusive as possible.
We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Equal Opportunity

We are committed to equality, diversity and inclusion.
We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.