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About the Role
Provide technical support for Microchip’s Ethernet PHY and switch product lines, driving customer success using Microchip products. This includes answering technical questions, creating user-focused collateral, identifying and addressing gaps in enablement material, and creating high-level requirements for new product development. You will also develop and present technical training.
Responsibilities
- Answering questions from Field Sales engineers and customers during the development process.
- Creating collateral that improves the user experience, including Application Notes, Knowledgebase Articles, Users Guides, and Example Code.
- Identifying gaps in the current enablement material and proactively setting goals to address them.
- Creating high-level requirements for development teams to improve customer experience with new product development.
- Developing and presenting technical training such as webinars and hands-on workshops.
Requirements
- Bachelors of Science in Electrical Engineering, Computer Science, Computer Engineering or related fields.
- At least 7.5 years of relevant experience.
- Strong knowledge of various programming languages, including C, C++, Python and other embedded languages.
- Knowledge of Linux operating systems and the building process.
- Strong experience in customer support and customer enablement.
- Experience in technical training development and presentation.
- Knowledge of embedded processor development flow and ecosystems.
- Knowledge of Ethernet communication protocols, including TCP/IP and UDP.
- Knowledge of networking and network management concepts and applications.
- Working knowledge of hardware/software debug and Lab equipment, e.g., Oscilloscope, Logic Analyzer, Protocol Analyzer (any protocol).
Skills
- C
- C++
- Python
- Embedded languages
- Linux operating systems
- Customer support
- Customer enablement
- Technical training development
- Technical presentation
- Embedded processor development flow
- Ethernet communication protocols
- TCP/IP
- UDP
- Networking concepts
- Network management concepts
- Hardware/software debug
- Lab equipment (Oscilloscope, Logic Analyzer, Protocol Analyzer)
Location
- Austin, TX
- Chandler, AZ
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelors of Science in Electrical Engineering
- Bachelors of Science in Computer Science
- Bachelors of Science in Computer Engineering
Benefits
- Company perks
About the Company
- Microchip Technology Inc. is a global organization with 17,000 members, designing technology that powers the world.
- The company fosters an atmosphere of trust, empowerment, respect, diversity, and communication.
- Microchip offers opportunities for growth and stability, with challenging products and unlimited career potential.
- Nationally-recognized Leadership Passage Programs support career growth.
- The company is committed to employee development, values-based decision making, and a strong sense of community.
- Microchip has won awards for diversity and workplace excellence.
- The company is built by dedicated team players who challenge the status quo and has achieved record revenue and over 30 years of quarterly profitability.
Equal Opportunity
- Microchip Technology Inc is an equal opportunity/affirmative action employer.
- All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.