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About the Role

We are seeking an experienced, client-focused Facilities Manager to oversee Class A commercial office operations supporting a premier financial institution in New York City. This individual will be responsible for delivering exceptional workplace experiences while ensuring operational excellence, regulatory compliance, financial performance, and best-in-class service delivery.

Responsibilities

• Manage the day-to-day operations of a Class A commercial office building.
• Ensure the building operates safely, efficiently, and in accordance with client expectations and contractual obligations.
• Oversee preventive maintenance programs and ensure completion of corrective maintenance activities.
• Partner with ENG team to assist with managing systems including HVAC, electrical, plumbing, life safety, vertical transportation, lighting, and critical infrastructure.
• Coordinate after-hours work, user requests, shutdowns, emergency management and business continuity planning.
• Support operational readiness for executive events, client meetings, and high-profile functions.
• Manage operating budgets, forecasts, accruals, and variance reporting.
• Review and approve invoices while ensuring compliance with procurement policies.
• Identify opportunities for cost savings, operational efficiencies, and process improvements.
• Prepare business cases and ROI analyses for capital improvements and operational initiatives.
• Track capital projects and operating expenses to ensure financial targets are achieved.
• Partner with sourcing and procurement teams during RFPs and contract negotiations.
• Ensure compliance with all federal, state, and local regulations including NYC-specific requirements.
• Manage vendor compliance documentation, insurance requirements, permits, and safety certifications.
• Coordinate regulatory inspections and corrective actions.
• Maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs.
• Support emergency preparedness, business continuity, life safety drills, and incident management.
• Maintain audit-ready documentation and operational records.
• Serve as the primary point of contact for client stakeholders.
• Build trusted relationships through proactive communication and exceptional service delivery.
• Provide executive-level reporting on operational performance, KPIs, financials, projects, and risks.
• Anticipate client needs and recommend innovative workplace solutions.
• Ensure a hospitality-driven workplace experience that exceeds client expectations.
• Lead and manage multiple integrated service providers including Janitorial, Landscaping, Pest Control, Vertical Transportation, Fire Life Safety, and Specialty Contractors.
• Conduct regular vendor performance reviews and KPI assessments.
• Ensure all vendors meet contractual service levels and safety expectations.
• Lead and develop facilities personnel and vendor teams.
• Foster a culture of accountability, collaboration, continuous improvement, and customer service.
• Coach team members through performance management and professional development.
• Promote operational excellence through standardization and best practices.
• Champion a hospitality-first mindset across all facility operations.
• Ensure executive spaces, conference centers, pantries, common areas, and amenity spaces consistently reflect the highest standards.
• Coordinate workplace services to support an exceptional employee and visitor experience.
• Partner with Workplace Experience, Events, Security, Engineering, and Food Services teams to deliver seamless operations.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or related field or the equivalent of 8–10+ years of Facilities Management experience
• Experience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments strongly preferred
• Experience managing Class A commercial office buildings
• Strong understanding of building operations and engineering systems
• Proven experience managing operating budgets and financial reporting
• Experience managing capital improvement projects
• Strong knowledge of preventive maintenance programs
• Demonstrated success managing multiple vendors and service contracts
• Experience working within highly regulated and compliance-driven environments
• Excellent verbal and written communication skills
• Strong organizational and project management skills
• Proficiency with Microsoft Office Suite, CMMS platforms, and financial management systems
• NYC commercial real estate experience
• Experience supporting trading floors or mission-critical facilities
• Knowledge of NYC Local Laws and building compliance requirements
• Experience with IWMS/CMMS platforms
• Candidates must be authorized to work in the United States without sponsorship.

Skills

• Financial Acumen
• Client Relationship Management
• Leadership & Team Development
• Hospitality Mindset
• Operational Excellence
• Regulatory Compliance
• Vendor Performance Management
• Strategic Thinking
• Executive Communication
• Problem Solving
• Project Management
• Risk Management
• Process Improvement
• Business Continuity Planning
• Customer Experience

Location

• New York, NY

Work Type

• On-site

Experience Level

• 8-10+ years of Facilities Management experience

Education Level

• Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or related field
• IFMA, BOMI, FMP, CFM, or RPA designation
• OSHA 30 certification

Salary/Compensations

• 140,000.00 – 154,000.00 USD per year

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
• Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
• Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
• Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
• Only job-related convictions will be considered and will not automatically disqualify the candidate.
• California Residents only
• If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
• If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
• Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.