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About the Role

Ares is seeking a Senior Associate to serve as a Business Analyst within Client Platforms, responsible for all client-facing systems including Sales, Marketing, Client Reporting, and Digital/Web platforms. This role involves gathering requirements, documenting business processes, and supporting the delivery of digital products and technology initiatives for the Institutional Investor Lifecycle.

Responsibilities

• Elicit and document business requirements, ensuring alignment to business outcomes and KPIs.
• Partner with business stakeholders to define, document, and improve end-to-end business process flows and operating models.
• Create user stories, process maps/flows, acceptance criteria, and supporting documentation.
• Analyze current-state and future-state processes, recommending improvements for efficiency and scalability.
• Collaborate with stakeholders to translate business needs into Salesforce and other client platform requirements.
• Assist with backlog refinement and sprint planning.
• Support testing, UAT coordination, and defect triage.
• Assist with project documentation and meeting materials.
• Track action items and ensure follow-up with stakeholders.
• Develop subject matter expertise across client platforms, including Salesforce and investor lifecycle processes.

Requirements

• 1-3 years of business analysis, consulting, or technology experience.
• Strong analytical, communication, process mapping, and documentation skills.
• Experience facilitating requirements gathering sessions and working directly with business stakeholders to define business processes and workflows.
• Experience working with Salesforce, including supporting Salesforce-based business processes, requirements gathering, workflow documentation, and platform enhancements.
• Familiarity with Agile delivery methodologies and project management best practices.
• Comfortable presenting to business and technology leaders.
• Exposure to asset management, financial services, or capital markets preferred.
• Experience with Jira and Confluence preferred.
• Experience supporting client onboarding, investor lifecycle, CRM, or client servicing processes is a plus.

Skills

• Salesforce
• Business Analysis
• Process Mapping
• Documentation
• Agile Methodologies
• Jira
• Confluence

Location

• Remote

Work Type

• Full-time

Experience Level

• Senior Associate
• 1-3 years

Salary/Compensations

• $145,000 - $150,000

Benefits

• Comprehensive Medical/Rx, Dental and Vision plans
• 401(k) program with company match
• Flexible Savings Accounts (FSA)
• Healthcare Savings Accounts (HSA) with company contribution
• Basic and Voluntary Life Insurance
• Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
• Employee Assistance Program (EAP)
• Commuter Benefits plan for parking and transit
• Access to a world-class medical advisory team
• Mental health app that includes coaching, therapy and psychiatry
• Mindfulness and wellbeing app
• Financial wellness benefit that includes access to a financial advisor
• New parent leave
• Reproductive and adoption assistance
• Emergency backup care
• Matching gift program
• Education sponsorship program

About the Company

• Over the last 20 years, Ares’ success has been driven by our people and our culture.
• Our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future.
• Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.