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About the Role
The Operations Manager is a key member of the Store Management team, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role focuses on supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store.
Responsibilities
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with actions plans for operational and service improvement
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
Requirements
- Deductive reasoning ability
- Advanced analytical skills
- Computer skills
- Advanced communication skills
- Leadership skills
- Supervision skills
- Influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
- Ability to work overtime as needed
- Ability to respond to urgent issues at the store when they arise
Skills
- Leadership
- Supervision
- Communication
- Analytical skills
- Customer service
Work Type
- Full time
Experience Level
- Retail manager or supervisor experience preferred
Education Level
- High School diploma or equivalent preferred but not required
Salary/Compensations
- $21.00 - $35.00 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- CVS Health is building a world of health around every individual, shaping a more connected, convenient and compassionate health experience.
- Colleagues are passionate, innovative, accountable, and prioritize safety and quality.
- The company aims to simplify health care one person, one family and one community at a time.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.