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About the Role
As a Customer Service Representative at Garage Door Services, you are central to every customer interaction, helping customers, solving problems, and ensuring smooth operations. This in-person role is based in our Hutto office, supporting customers throughout Austin and surrounding Central Texas communities. Join a team that values your contributions and takes pride in their work.
Responsibilities
- Accurately enter tickets, purchase orders, and customer data
- Communicate clearly with customers, builders, and team members
- Solve problems in real time while following company policies
- Identify whether issues are internal or involve third parties or trades
- Explain solutions clearly while protecting customer trust and company interests
Requirements
- High school diploma or equivalent
- 1 to 2 years of customer service experience in a professional or related environment
- Typing 50 to 60 words per minute with strong data entry accuracy
- Clear and professional communication skills
- Dependable with strong attendance and ability to follow processes
- Reliable transportation
Skills
- Customer service
- Data entry
- Communication
- Problem-solving
- Organization
- Professionalism
- Scheduling or dispatch systems
- Garage door products and services
Location
- Hutto, TX
- Austin, TX
- Central Texas
Work Type
- On-site
- In-person
Experience Level
- 1-2 years of customer service experience
Education Level
- High school diploma or equivalent
Benefits
- Competitive pay
- Full benefits package including medical, dental, vision
- Paid time off
- Holidays
- 401k with company match
- Opportunities for growth with training and support
- Life and disability insurance
About the Company
- Garage Door Services serves customers across Austin and the surrounding Central Texas communities with reliable, quality craftsmanship.
- Our reputation is built on reliability, quality craftsmanship, and taking care of our customers.
Equal Opportunity
- Garage Door Services is proud to be an equal opportunity employer.
- We provide a workplace free from discrimination and follow all applicable employment laws.
- Hiring decisions are based on business needs, job requirements, and qualifications.
- We do not discriminate based on any protected status.
- Reasonable accommodations are available during the hiring process.