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About the Role

The Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision. This includes filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning, printing, and completing general administrative duties. The role holder is accountable for establishing and maintaining an ongoing service-based relationship with the client and customers, recognizing and translating customer needs into responsive service.

Responsibilities

Delivering an exceptional electronic and hard copy file management service
Returning or adding documents to existing client files
Working with the practice management system to log and record documents
Handling and administering closed files as requested
Filing and file housekeeping
Understanding and processing of principle documents
Maintaining all filing and work areas in a tidy and orderly manner
Collecting file and documents from client areas and returning files to shelves
Sorting, scanning, renaming, and distributing incoming mail to the dedicated centralized filing area
Maintaining equipment in good working order, troubleshooting problems, and placing service calls
Following all stock and consumable procedures and replenishing copiers
Prioritizing jobs and running them to meet customer requirements and deadlines
Providing photocopying, scanning, and printing as per customer instructions
Collecting and accurately inputting monthly forecast information
Collecting and completing information required for billing or client chargeback data
Utilizing appropriate paperwork
Ensuring job requests are tracked on the system properly before beginning new requests
Understanding and complying with Floor Support corporate standards
Constantly seeking ways to improve operations and suggesting and implementing approved ideas
Binding final form documents
Performing extensive computer and data-related tasks
Using internal and external portals/systems
Adding contacts to the clients database
Dealing with customer inquiries in a prompt and efficient manner
Accepting requests for Williams Lea work, notifying customers of estimated completion time
Communicating with customers on job or deadline issues
Ensuring seamless hand-overs between other team operators
Liaising with the Client and all departments in a professional and helpful manner
Following all operational procedures as determined and authorized
Demonstrating the ability to work within a team environment
Undertaking any required training and learning technology developments

Requirements

Excellent customer service skills
Confident in liaising with Clients
Strong communication skills
Strong attention to detail and a critical eye for accuracy
A ‘right first time’ attitude
Ability to work under pressure within tight deadlines
Flexible approach
Continual improvement mentality
Open and receptive to feedback
Ability to build and grow relationships with key Clients and service users
Ability to provide high levels of customer service and end user communication at all times
Ownership for work produced in terms of the final product (consistency, accuracy, and quality)
Ability to liaise directly with the Team Leader regularly providing updates on workflow, deadlines and issues
Ability to liaise with the Client and all departments in a professional and helpful manner

Skills

Filing
Archive/deeds management
Mail processing and delivery
Copying
Scanning
Printing
Administrative duties
Customer service
Communication
Attention to detail
Accuracy
Working under pressure
Meeting deadlines
Flexibility
Continuous improvement
Relationship building
Computer skills
Data entry
System usage
Database management
Problem-solving
Teamwork

Location

London, EC2V 7AW

Work Type

Full Time
Permanent
Onsite

Salary/Compensations

£30,305 per annum

Benefits

Company benefits
25 days holiday, plus bank holidays (pro-rata for part time roles)
Salary sacrifice schemes
Retail vouchers
TechScheme
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
Opportunity for career development

About the Company

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Equal Opportunity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).