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About the Role

The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial and operational aspects of a CityMD site. This role supports a patient-centric urgent care experience, fosters an inviting environment, and aids in patient care and site operations.

Responsibilities

• Managing the performance of the front desk operation, including patient volume, registration delays, and post-discharge follow-up.
• Assisting the Site Manager in preparing the schedule for non-providers.
• Ordering medical supplies, medications, vaccinations, and office supplies.
• Opening and closing the site as required.
• Assisting the site manager in administrative and operational responsibilities and providing coverage.
• Ensuring staff maintains professionalism, coaching, managing, disciplining, and developing staff.
• Managing Patient Care Representatives (PCRs) from interviewing to performance and discipline.
• Maintaining patient confidentiality in accordance with policy, procedure, and HIPAA.
• Interacting with patients and families at discharge, resolving disputes, and reviewing patient satisfaction cards.

Requirements

• 1-3 years of managing experience in urgent care, medical practice, hospital, retail, hospitality, or restaurant industries.
• Good computer skills, including knowledge of PC and Microsoft Office programs.
• Able to handle group dynamics and bring unity to a diverse group.
• Able to troubleshoot when necessary.
• Comfortable with constructive confrontation and counseling management.
• Has an entrepreneurial spirit and takes a proactive approach to business operations.
• Bilingual language skills required or preferred based on site location.
• Must work on-site.
• May require lifting heavy objects, doing repetitive tasks with few breaks, and light cleaning.

Skills

• Leadership qualities
• Communication

Location

• On-site

Work Type

• Full-time
• On-site

Experience Level

• 1-3 years of managing experience

Education Level

• Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

Salary/Compensations

• $22.00 - $25.00 per hour

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• A physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Serves millions of patients in traditional practices, patients' homes, and virtually through VillageMD and its operating companies.
• Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
• Committed to ensuring all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.