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About the Role

Provide practical, one-to-one guidance to help residents improve their financial wellbeing and secure lasting employment opportunities.

Responsibilities

• Provide practical, tailored support to residents navigating complex employment and financial challenges.
• Manage a varied caseload, offering one-to-one guidance to help individuals overcome debt, build life skills, and improve overall stability.
• Conduct detailed assessments, create realistic action plans, and carry out income and expenditure analyses.
• Support residents in job searches, CV drafting, application completion, and interview preparation.
• Guide residents through grant options, benefit cap exemptions, and Discretionary Housing Payments.
• Build working relationships with internal Council departments, statutory bodies, and voluntary sector partners.
• Maintain accurate database records.
• Track resident outcomes.
• Draft reports.
• Monitor performance indicators.

Requirements

• Hands-on experience in managing a caseload and delivering practical support across employment, welfare benefits, personal budgeting, and income maximisation.
• Deep understanding of the barriers diverse communities face when seeking work.
• Practical knowledge of benefit provisions and grant applications.
• Strong numerical, administrative, and IT skills.
• Comfortable conducting income calculations, updating database records, and writing clear, concise reports.
• Excellent communication skills, ability to build trust, motivate residents, and navigate sensitive conversations about personal finances with warmth, empathy, and professionalism.
• Non-judgemental approach.
• Resilience when supporting people through complex personal challenges.
• Ability to collaborate effectively across multidisciplinary teams.
• Ability to maintain clear professional boundaries.
• Uphold the Council’s core values of respect, integrity, and putting communities first.

Skills

• Employment guidance
• Financial resilience
• Welfare rights
• Community engagement
• Numerical skills
• Administrative skills
• IT skills
• Database management
• Report writing
• Communication skills
• Collaboration

Location

• Borough

Work Type

• Onsite

Experience Level

• Hands-on experience

Salary/Compensations

• New hires will start at the minimum of the advertised salary range.
• Employees receive annual salary increases until they reach the top of the pay scale.
• Employees will receive any agreed cost of living pay rises.

Benefits

• Ongoing professional development and training

About the Company

• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
• As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
• We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
• In this role, bringing a ‘we’re all in’ mindset means having a practical, proactive approach whether you are in the office, working in the field or meeting residents face-to-face across the borough.
• Supporting households through financial hardship isn’t always smooth sailing, but every bit of effort pays off when a resident achieves financial stability or steps into meaningful employment.
• By delivering a compassionate, practical service, you’ll help build trust in the Council while making a genuine difference to our community every day.

Equal Opportunity

• We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
• We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.