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About the Role

Customer Experience Representatives are the foundation of the freight brokerage division, helping customers move inventory cost-effectively by identifying and providing logistics solutions. You will act in a supporting role for our portfolio of accounts while working in a team environment, interacting directly with customers to address concerns, implement solutions, and uphold top-tier service.

Responsibilities

• Act as the main point of contact for customers seeking shipment updates.
• Serve as a point of contact for customer issues with internal stakeholders.
• Develop efficient working relationships with facilities to optimize scheduling and resolve issues.
• Maintain strong relationships with current and prospective shippers.
• Manage relationships with internal stakeholders to provide a seamless customer experience.
• Proactively identify problems and implement effective solutions.
• Provide exemplary customer service assistance through telephone and email interactions.
• Manage the operational flow of loads, including order processing, appointment scheduling, and portal updates.
• Ensure accurate and timely order and data entry.
• Generate and evaluate reports as needed.
• Perform other duties as assigned.

Requirements

• High-level multi-tasking ability with strong organizational skills.
• Enthusiasm and high energy.
• Friendly, outgoing, and confident demeanor.
• Willingness to work in a team environment while also working independently.
• Must be able to work in an office setting.
• Ability to sit, talk, and hear.
• Frequently required to stand, walk, reach, bend, and lift up to 5 pounds.

Skills

• Logistics solutions
• Customer service
• Problem-solving
• Communication

Location

• West Seneca

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• Associate's degree preferred

About the Company

• Sonwil's enduring mission is to deliver high value, performance-driven logistics solutions.
• Has built trusted partnerships with North America’s largest shippers for over 40 years.
• The pursuit of innovation is always at the forefront of service offerings.
• Continues to shape the future of the supply chain and deliver sustainable solutions for future generations.