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About the Role

Maiven is MHP Group's specialist reputation intelligence team, delivering services like GEO, audience segmentation, trust measurement, and synthetic personas. This role involves selling and leading analytics consultancy projects, delivering high-quality reports and insights, and working with senior leadership to manage mixed-method insight projects. The position focuses on client support, project management, and analytical delivery, aiming to scale data, AI, and insights products to understand audiences, measure communications performance, and drive revenue growth.

Responsibilities

Support day-to-day delivery across a portfolio of data and insights projects.
Translate analytical outputs into clear, actionable recommendations through a communications lens.
Contribute to client meetings, presentations, and reporting.
Support senior leads in managing client relationships and upselling data, AI, and insights solutions.
Work closely with various practices and disciplines with diverse complex project needs across the agency.
Manage end-to-end delivery of projects, timelines, deliverables, and workflow across multiple projects.
Coordinate inputs from analysts, strategists, and client teams.
Ensure projects run smoothly across key phases regardless of size/complexity or commercial value.
Run end-to-end project lifecycle management for both existing and prospective client work.
Build or improve deliverable templates and consistency of outputs.
Support the heads of practices audience and narrative analysis, social and digital listening outputs, LLM and GEO analysis, and measurement frameworks.
Turn complex data into clear insight narratives.
Ensure consistency and quality across deliverables.
Work with the Head of AI, Data & Insights in methodology innovation and exploration.
Orchestrate supplier relationship management and exploration of new solutions in the market.
Marketing, including thought leadership on the role of analytics and GEO in the communications space.
Support development of proposals and pitch materials, including quick-turn analysis.
Help demonstrate the value of insight-led approaches.
Contribute to shaping and refining products and methodologies.
Train and support junior team members and analysts where needed.
Contribute to internal knowledge base organization and democratization of best practice.

Requirements

8+ years’ experience in strategy, data, insights, research roles including extensive consultancy for comms or research firms.
Experience with advanced segmentation and analysis.
Experience in AI / LLM-related analysis or emerging digital ecosystems.
Strong understanding of mixed-method research and experience with insights platforms such as GWI, Pulsar, Meltwater, Signal AI, Quid, Roxhill, MuckRack, and more.
Experience in delivering outputs to senior stakeholders with consistency in a fast-paced environment.
Experience managing multiple workstreams and timelines across Comms disciplines.
Strong communication, storytelling, and presentation abilities.
Understanding of communications, reputation, crisis management or integrated media strategy.
Strong track record in data and insights product development, and in connection, business development.
Postgraduate level qualification in data science, social sciences, psychology or similar.
Experience with advanced data manipulation and analysis method (Power BI, Tableau or similar).
Background or certification in AI in the realm of research, data analysis, or insights product development.
Strong understanding and appetite for agentic AI solutions development.
Comfortable working across analysis and project coordination.
Collaborative and pragmatic attitude in educating and upskilling agency workforce about methodologies and products.
Strong organizational, communication and project management skills.
Passionate about usage of AI in product development, methodology or efficiency gains in data and integrated communications.
Comfortable working in a fast-evolving, build-phase environment.
Strong track record of working in a cross-agency or cross-functional agency.
Enjoys working in teams and with clients.

Skills

Analytics consultancy
Data analysis
AI / LLM analysis
Mixed-method research
Audience segmentation
Narrative analysis
Reputation intelligence
Communications strategy
Project management
Client relationship management
Business development
Data manipulation
Data visualization
Storytelling
Presentation

Location

London

Work Type

Hybrid
Remote

Experience Level

8+ years

Education Level

Postgraduate level qualification

Salary/Compensations

Excellent starting salary with annual reviews

Benefits

25 days holiday allowance (+ bank holidays)
A day off to celebrate your Birthday
‘Time4U’ every month
Office Christmas closure
Matched pension contributions (up to 5%)
Life Assurance
Private Medical Insurance
Employee Assistance Programme
Season ticket loans
Cycle to work scheme
Gym & Shopping discounts
Access to our Learning Academy
Up to 2 days remote working per week
‘Work from Anywhere’ one week per year

About the Company

MHP Group is an integrated communications agency built for the Networked Age.
We lead the way in applying behavioural science to solve communications challenges.
We create strategies and multichannel campaigns to engage diverse audiences.
With 190 experts in London, we are trusted by many of the world’s leading businesses and brands.
Our specialist teams include Brand & Reputation, Corporate Advisory & Capital Markets, Public Affairs, Strategic Media, Crisis & Risk, Change & Employee Engagement, Health, Financial Services, Technology, Mischief and Studio La Plage.

Equal Opportunity

Here at MHP Group, we are committed to creating an inclusive and a diverse workforce.