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About the Role

The Community Manager has full on-site day-to-day responsibility for all property management activities, ensuring properties are well-maintained and fiscally stable, while providing residents a clean and pleasant community. This role involves leadership, budget management, leasing, collections, financial reporting, resident relations, and asset control.

Responsibilities

• Manage, direct, train, and ensure the safety of all property employees.
• Assess critical situations, make sound business judgments, and respond effectively without immediate management support.
• Hire, train, conduct performance evaluations, recommend salary increases, and manage disciplinary actions and terminations.
• Establish work schedules, assign staff duties, and approve time off requests.
• Train staff on safe operating procedures and report accidents and emergencies.
• Create and execute marketing campaigns for leasing, including property tours and lease agreement processing.
• Maintain knowledge of market conditions and adjust business models to remain competitive and compliant with laws.
• Ensure residents meet compliance and eligibility requirements and address non-compliance issues.
• Assist in budget preparation and implementation, maintain accurate financial records, and manage vacancy information.
• Supervise outside contractors, assess physical needs, negotiate contracts, and ensure timely work completion.
• Direct office and maintenance staff during move-in/move-out and agency inspections.
• Address resident issues, foster improvements, and maintain positive resident relations.
• Comply with all Company Accounting and Operations directives, policies, and procedures.
• Continuously inspect property, identify deficiencies, implement improvements, and take required actions.
• Obtain required certifications or licenses within the first year of employment and maintain compliance with all laws and policies.
• Perform other duties as assigned.

Requirements

• Two or more years of experience in multi-family residential property management.
• Experience with direct supervision of employees preferred.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/Financial and Administrative background preferred.
• Tax Credit, Section 8 and/or Public housing experience preferred.
• Must possess a valid driver's license, acceptable driving record, and vehicle (exceptions may apply).
• Ability to meet residents in their units, show units, and inspect property, including multi-story facilities and stairs.
• May work around cleaning solvents, paint fumes, and landscaping chemicals.
• Evening and weekend work may be required.
• On-call response to emergency or maintenance situations may be required.

Skills

• Professional appearance
• Ability to resolve conflicts professionally
• Excellent organizational skills
• Attention to detail
• Ability to keep accurate and legible financial records

Location

• On-site

Work Type

• Full-time

Experience Level

• Two or more years

Education Level

• High School Diploma or equivalent required
• Two or more years of college preferred
• Required certifications or licenses preferred, or the ability to obtain within one year required

Salary/Compensations

• $68,000 annually

Benefits

• Competitive wage
• Comprehensive benefit package (Medical, Dental, Vision, prescription)
• Generous paid time off
• 401(k) plan with company match
• Children eligible to apply for the Michaels Employee Scholarship Program
• Professional development opportunities

About the Company

• Michaels Organization is a national leader in residential real estate with full-service capabilities in development, property management, construction, and investment.
• Michaels strives to create communities that lift lives by fostering housing, education, civic engagement, and neighborhood prosperity.
• Teammates are proud to be part of an extraordinary company.
• Help make the world a better place in a team-oriented environment.
• Grow with the organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome.
• Michaels teammates make a difference in the lives of residents, colleagues, and the communities where they live and work.

Equal Opportunity

• Collaborate and thrive in a company culture where all are welcome