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About the Role

We are seeking an experienced Operations Manager to lead the day-to-day operations of FGS. This role is crucial for ensuring exceptional service delivery, operational efficiency, and a best-in-class customer experience. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and excels at building high-performing teams.

Responsibilities

• Oversee daily operations of the shop, mobile service teams, and customer service department.
• Manage scheduling, workflow, and resource allocation for timely job completion.
• Lead and develop Customer Service Representatives, dispatchers, technicians, and field staff.
• Review invoices for accuracy, ensure proper billing, and resolve discrepancies.
• Monitor operational expenses, labor costs, and material costs to support profitability.
• Manage inventory levels and order materials for efficient operations.
• Oversee warranty claims, customer concerns, and quality assurance processes.
• Analyze operational reports and KPIs to drive improvements.
• Work closely with customers to resolve escalated service issues and maintain high satisfaction.
• Ensure compliance with company policies, safety standards, and industry requirements.
• Identify opportunities to improve productivity, reduce costs, and increase operational performance.
• Conduct regular audits of inventory, service quality, documentation, and field operations.

Requirements

• 3-5 years of management experience in auto glass, automotive service, collision repair, fleet service, or a related industry.
• Strong leadership skills with experience managing both office and field personnel.
• Experience reviewing invoices, monitoring operational expenses, and maintaining financial accuracy.
• Knowledge of inventory management, purchasing, and vendor relations.
• Excellent organizational, problem-solving, and decision-making abilities.
• Experience analyzing reports, tracking KPIs, and implementing operational improvements.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver's license and reliable transportation.

Skills

• Auto glass industry experience
• ADAS calibration knowledge
• Multi-location operations management
• Mobile service or field service team management

Experience Level

• 3-5 years management experience

Salary/Compensations

• Competitive salary and performance-based bonus opportunities

Benefits

• Comprehensive benefits package
• Opportunities for professional growth and leadership development

About the Company

• FGS offers a supportive and team-oriented culture.
• This role provides the opportunity to directly impact operational performance and company success.
• The position is dynamic, involving leadership, strategy, customer service, and operational management.