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About the Role

The Collections Administrator is responsible for managing and responding to inquiries from external agencies such as collection agencies, debt buyers, and insolvency/credit counselling companies. This role serves as a key point of contact for third-party organizations involved in the recovery and resolution of outstanding accounts, ensuring all interactions are handled accurately, professionally, and in compliance with applicable regulations.

Responsibilities

Respond to inbound inquiries from collection agencies, debt buyers, and insolvency/credit counselling firms via email and phone.
Review and validate account information, balances, and payment histories in response to third-party requests, providing documents where required.
Research and resolve discrepancies, disputes, or billing errors.
Coordinate with internal departments to resolve disputed accounts or escalated matters.
Maintain accurate and up-to-date records of all third-party communications and account actions.
Assist in the development and maintenance of standard operating procedures for collections administration.
Provide timely and accurate documents and information to internal and external stakeholders.
Prioritize and manage multiple accounts and inquiries simultaneously.
Follows detailed instructions with limited discretion; refers non-standard issues to supervisor.
Works effectively across departments to resolve complex account matters.

Requirements

Prior call center, collections or sales background strongly preferred.
Negotiate repayment solutions and hardship accommodations based on client needs.
Professional services billing experience, experience with legal billing software.
Familiarity with collection agency operations, debt purchasing processes, and insolvency proceedings.
Minimum 2 years experience as a credit strategy experience within the financial banking industry.
Excellent communication, sales and negotiation skills
Exemplify quality customer service skills
Strong attention to detail and problem solving skills
Must be an analytical and a critical thinker
Results-oriented and self-motivated
Ability to adapt to change
Ability to type 20 words per minute
Ability to work in a fast paced team oriented working environment.

Skills

Negotiation
Analytical
Problem-solving
Communication
Active listening
Collections management software
Microsoft Office Suite (Excel, Outlook, Word)

Location

Hybrid

Work Type

Hybrid

Experience Level

Minimum 2 years experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$50,000 to $52,000 yearly

Benefits

Competitive pay aligned with experience and market standards
Discretionary Annual Bonus
Comprehensive Benefits – Health and dental coverage with premiums fully paid
Employee Assistance Program
Retirement Plans
Tuition reimbursement
Professional development support
Discounts through Perkopolis
Recognition programs

About the Company

Momentum Financial Services Group helps people move forward by reimagining how money works for those who need it most.
We are the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.
We power the products, technology, and operations that connect millions of customers each year to the money they need, when they need it.
We work together across teams and functions to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else.
We are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology.
We take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.
We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals.
Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.

Equal Opportunity

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.