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About the Role

Mann Eye is seeking a Front Desk Coordinator with prior medical or med spa front desk experience. This role is the first and last point of contact for patients, ensuring a positive and welcoming experience. Responsibilities include patient check-in/out, collecting necessary information and payments, and managing patient flow.

Responsibilities

• Registers patients, obtains email address, verifies, and updates information as requested in medical record
• Update patient recall status in computer per documentation in chart
• Discuss & explain insurance coverage to patients
• File vision plans
• Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
• Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
• Monitor reception area for cleanliness and adequate reading materials
• Maintain patient confidentiality in accordance with HIPAA and practice guidelines
• Maintain positive working relationship with all staff members
• Other duties as assigned

Requirements

• Minimum of 2 years of experience in a medical office or a guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability

Skills

• Exceptional customer service skills
• Organizational abilities
• Strong work ethic

Experience Level

• Minimum of 2 years of experience

Benefits

• Medical and dental benefits with company contributions, starting on the first day of the month following your hire date.
• Affordable medical insurance options for employees and their families.
• Dental, vision, and pet insurance plans.
• Company-paid short-term disability, life insurance, and accidental death and dismemberment benefits.
• Employee mental health assistance program.
• Company-matched 401(k) plan.
• Flexible spending accounts for medical and dependent care.
• Health Savings Account (HSA).
• 24-hour telemedicine access through Teledoc.
• Voluntary benefits and life insurance coverage.
• 18 days of paid time off, accruing annually from your first day of employment.
• Annual rollover of up to 80 hours of unused PTO.
• Paid holidays.
• Free annual eye exams for you and your family.
• Generous discounts on LASIK, cataract surgery, and optical goods for you and your immediate family.
• A fun and rewarding work environment built on a strong culture and core values.
• Employee appreciation celebrations and rewards.
• YMCA gym membership with special rates and discounts.
• Refer-a-friend bonus program.
• Certification reimbursement.

About the Company

• Voted a Top Workplace by our employees and recognized by the Houston Chronicle for multiple years.