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About the Role

This role owns marketplace performance across a portfolio of key digital partners, with accountability for delivering sales growth, visibility, and conversion. You will drive results through commercial levers, campaign execution, and listing optimization, ensuring products are competitive, visible, and converting effectively across all channels. This is a hands-on, commercially focused role for someone who has delivered results in a marketplace environment, managing content as a core performance lever.

Responsibilities

Monitor performance of digital partners against sales and profit plans, identifying opportunities across visibility, conversion, and profitability, and taking action to deliver against them.
Drive sales while maintaining awareness of margin and operating costs, balancing top-line performance with overall contribution.
Use partner tools, dashboards, and insights to understand performance drivers and where to focus effort.
Plan and execute key trading moments, ensuring products are set up correctly to support performance during campaigns and seasonal activity.
Build strong relationships with digital partners and stay close to how each platform operates in practice.
Prioritize activity based on impact, focusing on areas that will drive the most meaningful performance improvement.
Work closely with in-team Merchandising and Operations to ensure execution is aligned and issues are resolved quickly.
Partner with the Buying and Merchandising teams to align on ranges and trading priorities.
Support the Merchandiser with planning and forecasting, feeding in channel-level insight and ensuring plans reflect differences in how each channel operates and their respective strengths.
Collaborate with Marketing teams to ensure marketplace activity reflects the broader brand message while still delivering on commercial objectives.
Own the quality of product listings across all digital partners, ensuring they meet best-in-class standards.
Ensure all listings are complete, accurate, and aligned to platform requirements, including attributes, taxonomy, and imagery, in collaboration with the Digital Partnerships Operations Team.
Identify and resolve issues impacting performance including suppressed listings, missing information, or poor categorization.
Continuously improve how products are presented to maximize visibility and conversion.
Work with relevant teams to prioritize and deliver updates that will improve listing quality and performance.

Requirements

3+ years of experience in marketplace trading with responsibility for delivering performance.
Hands-on experience with Zalando Partner Program.
Strong understanding of how marketplace performance is driven in practice, including what impacts visibility, conversion, and overall results.
Familiarity with marketplace tools, platforms, and ways of working.
Proven track record of improving performance through trading and content optimization.
Exposure to marketplace media (ZMS, AMS).
Highly analytical with the ability to turn insight into action.
Able to manage and prioritize effectively across multiple channels, products, and trading moments.
Confident working cross-functionally in fast-paced environments.

Location

West London
Remote

Work Type

Blended working
Full-time

Experience Level

3+ years

Benefits

Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development.
Company growth and opportunity; Dune is evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
3.00 p.m. finish every pay day Friday!
Team socials and drinks
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
Our own Wellbeing Allies – there to talk when you need them.

About the Company

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally.
It has 50 stores in the UK and over 100 in 25 countries around the world.
The company is entering a period of sustained growth both through expansion of sales on its online channels and through third party partners both in the UK and globally.
Celebrating over 30 years in the industry, the Dune group has built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.