Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role specializes in Cleaning & Waste Services within the Duty Manager team at The Chimes, with shared responsibility for daily operations in Security, Cleaning, and Customer Services. The role holder will lead cleaning performance, ensure a safe environment, and contribute to wider operational leadership.

Responsibilities

• Lead day-to-day supervision of Security, Cleaning, and Customer Services teams.
• Oversee rotas, holidays, absence, and shift cover for all teams.
• Ensure consistent delivery of operational procedures, service standards, and compliance requirements.
• Maintain a safe, clean, and welcoming environment throughout the centre.
• Support all team members through active leadership, coaching, and on-the-floor presence.
• Maintain all site documentation and records to the highest audit and compliance standards.
• Act as a first-line escalation point for issues, complaints, or incidents.
• Attend and manage serious incidents and near-misses, ensuring accurate reporting and follow-up.
• Work closely with Soft Service Manager, Technical Operations Manager, Car Park Manager, Customer Services Manager and Centre Director.
• Support compliance with Health & Safety policies and legal obligations.
• Liaise with retailers regarding tenant obligations such as shopfront presentation, lighting, and waste management.
• Co-ordinate centre evacuation drills and business continuity actions.
• Oversee guest-related car park services.
• Represent the Soft Services team at internal meetings.
• Champion centre initiatives and promote collaborative working.
• Lead the delivery of daily cleaning services across malls, car park, service yards, and external spaces.
• Manage daily, weekly & monthly cleaning schedules including seasonal & deep cleaning.
• Ensure the centre is fully compliant with COSHH, chemical usage guidelines, and storage.
• Maintain assignment instructions, SOPs, LOPs and risk assessments.
• Conduct toolbox talks and refresher training, particularly around hygiene, recycling, and presentation.
• Effectively support and manage employment relations issues.
• Manage cleaning staff rotas, shift patterns and operational cover.
• Monitor cleanliness standards and implement quality improvement plans.
• Support the development and implementation of additional cleaning policies, protocols and procedures.
• Facilitate the recruitment, training and supervision of Cleaners/Environmental Services Operatives.
• Assist in the analysis of cleanliness-related feedback from occupier and customer surveys.
• Manage cleaning supplies and consumables, ensuring responsible stock usage.
• Maintain the Asset Register and ensure machinery is maintained and operated correctly.
• Facilitate the centre’s waste management plan, oversee recycling and segregation of waste.
• Promote environmental awareness among the cleaning team.
• Work with marketing and events teams to support event-related cleaning and reset procedures.
• Report maintenance issues and cleaning-related defects promptly.
• Explore innovation and sustainable opportunities in conjunction with site teams and central division lead.

Requirements

• Experience in managing cleaning teams in a retail, leisure, or public environment.
• Strong knowledge of health and safety, COSHH, and cleaning compliance.
• Excellent attention to detail and standards.
• Strong people management and communication skills.
• Ability to organise rotas and lead team meetings/toolbox talks.
• Familiarity with cleaning audits and inspection processes.
• Hands-on leadership style with practical understanding of cleaning operations.
• Proficient in Microsoft Office tools (Word, Excel, Outlook).
• IOSH H&S qualified or willing to obtain.
• First Aid trained or willing to train.
• BICS or similar cleaning qualification (Desirable).
• Experience of waste management and sustainability practices (Desirable).
• Driving licence (Desirable).
• Environmental or sustainability training/awareness (Desirable).

Skills

• People Management
• Communication
• Organisation
• Leadership
• Health & Safety
• COSHH
• Cleaning Compliance
• Attention to Detail
• Microsoft Office Suite (Word, Excel, Outlook)
• Waste Management
• Sustainability Practices

Location

• The Chimes

Work Type

• Full-time
• Onsite

Experience Level

• Managerial

Education Level

• IOSH H&S qualified or willing to obtain
• First Aid trained or willing to train
• BICS or similar cleaning qualification (Desirable)

Salary/Compensations

• £38,000-£40,000 DoE

Benefits

• Time off in lieu for weekend duty cover

About the Company

• The Chimes is a retail and leisure destination.