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About the Role

As an Application Support Engineer for Quantitative Investment Services, you will own the reliability and performance of mission-critical trading platforms. This role involves driving operational excellence, influencing system design, mentoring team members, and developing expertise in SRE practices and modern infrastructure within a collaborative, growth-focused environment.

Responsibilities

• Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure.
• Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures.
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities.
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges.
• Mentor junior engineers as the team grows.
• Manage and optimize application job scheduling, ensuring seamless execution of critical processes.
• Support smooth deployments during project implementations.
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience.
• Utilize tools such as GitHub Copilot, Claude, and other AI tools to automate and build solutions to day-to-day problems.

Requirements

• 5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments.
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues.
• Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes).
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals.
• Working knowledge of microservices architectures and RESTful APIs.
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, Splunk.
• Deep familiarity with incident and change management frameworks (ITIL or similar).
• Comfortable participating in rotating 7x24 on-call support.
• Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems).
• Background in asset management or CMDB processes.

Skills

• Customer Service
• Decision Making
• Enterprise Application Delivery
• Information Technology (IT) Infrastructure
• Interpersonal Relationships
• IT Systems Integration
• System and Console Operations
• System Applications
• Systems Software

Location

• ROYAL BANK PLAZA, 200 BAY ST:TORONTO
• Toronto
• Canada

Work Type

• Full time
• 37.5 hours/week

Experience Level

• 5–10 years of production support experience

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.