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About the Role

Serve as a key field-based technical resource supporting Owens Corning’s Roofing business through inspections, contractor engagement, technical support, and field documentation. This role is responsible for conducting post-job walks, evaluating workmanship, providing technical guidance, and delivering consistent field support that helps ensure quality outcomes for contractors and customers.

Responsibilities

• Conduct field inspections, post-job walks, and technical evaluations in support of Owens Corning warranty and workmanship programs.
• Evaluate roofing installation quality, workmanship, ventilation, and other site conditions that may impact roof performance.
• Document inspection findings accurately and consistently in accordance with company standards and established procedures.
• Maintain organized records and documentation related to field activities, inspections, and customer interactions.
• Support escalated claims investigations by gathering field information and performing inspections under the guidance of technical leadership.
• Apply established safety standards during all field activities, including roof access, ladder use, and jobsite evaluations.
• Assess jobsite conditions and determine whether inspections can be completed safely and effectively.
• Serve as a professional representative of Owens Corning while interacting with contractors, homeowners, customers, and internal stakeholders.
• Provide technical support to contractors by answering application and installation-related questions and helping resolve field issues.
• Respond to customer and contractor inquiries in a timely, professional, and solution-oriented manner.
• Escalate complex technical, product, quality, or application concerns to the appropriate subject matter experts when necessary.
• Gather contractor feedback, field observations, and market insights that support ongoing product, process, and service improvements.
• Identify recurring field issues and communicate trends that may impact product performance, customer experience, or training needs.
• Support the development and refinement of technical guidance, field communications, documentation, and best practices.
• Deliver contractor training, hands-on demonstrations, and field-based educational activities using established training materials and standards.
• Assist with onboarding, peer learning, and knowledge-sharing initiatives as requested.
• Partner effectively with Field Technical & Quality Assurance, Customer Solutions, Sales, and other internal teams to support business objectives and customer success.

Requirements

• High School Diploma or equivalent required.
• Ability to safely access steep-slope roofs and perform roof inspections and evaluations.
• Ability to lift a minimum of 50 pounds and carry ladders and inspection equipment.
• Valid U.S. passport and ability to travel throughout the United States and Canada.
• Ability to travel up to or greater than 75% annually.
• Experience conducting field inspections, technical evaluations, or preparing field documentation and reports.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a dynamic field environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to build positive relationships with customers, contractors, and internal partners.

Skills

• Roofing expertise
• Judgment
• Communication skills
• Independent work
• Steep-slope roofing industry experience
• Asphalt shingle installation
• Roofing applications
• Industry best practices
• Spanish fluency
• Low-slope roofing systems
• Installation practices
• Detailing
• Technical training delivery
• Contractor education
• Hands-on demonstrations
• Building materials knowledge
• Roofing systems knowledge
• Industry codes knowledge
• Industry standards knowledge
• Industry regulations knowledge
• Root cause analysis
• Warranty inspections
• Forensic evaluations
• Roofing quality assurance processes

Location

• Remote (National Role; supporting East or West Region)

Work Type

• Remote
• Mobile field environment

Experience Level

• 10+ years of experience in the steep-slope roofing industry (Preferred)

Education Level

• High School Diploma or equivalent
• Technical degree in Engineering, Architecture, Construction Technology, Building Sciences, or a related field (Preferred)

About the Company

• Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe.
• The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ – including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position – to help customers win and grow in the market.
• Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people.
• Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (NYSE: OC).
• For more information, visit www.owenscorning.com.

Equal Opportunity

• Owens Corning is an equal opportunity employer.
• Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.