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About the Role

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily. This includes labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. This position is for weekend days, Thursday - Saturday, with a shift schedule of 4 a.m. - 4 p.m. The ability to be flexible with time is expected in this role. As part of the DSV team, Associates are expected to meet company objectives in performance, safety, and quality, and comply with all corporate and site-specific policies.

Responsibilities

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Keeps senior management and client representatives informed of critical issues affecting operations.
Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably, in accordance with company policies.
Manages operations to meet prescribed productivity and service goals and complies with the site's operating agreement with the client.
Implements and reports on cost savings measures and provides ideas for more efficient operations.
Meets all client-specified KPIs and complies with Quality system requirements.
Manages operations to achieve prescribed objectives, applying sound communication and motivational techniques.
Creates programs to fairly and equitably supervise, counsel, and discipline team members.
Provides direction and support to Human Resources, assisting in creating programs for hiring, training, and professional development.
Participates in the performance evaluation system for recommending promotions, wage increases, and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plans the daily work schedule by reviewing existing work orders, arrival notices, and customer instructions, assessing priorities based on time sensitivity and available resources.
Assigns duties to appropriate warehouse staff.
Reviews pending jobs or trends, plans for reorganization of warehouse space, and assesses needed changes in supplies, equipment, or staffing.
Trains new staff in assigned duties or delegates training responsibility to experienced team members, assessing trainee progress and adding duties as appropriate.
Keeps informed of the quantity and quality of jobs being performed throughout the day, providing guidance and advice.
Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff, keeping abreast of progress or problems.
Keeps Manager advised of progress or problems requiring attention daily and holds regular meetings with warehouse staff to assess overall status, discuss improvement ideas, and inform staff of new developments.
Assists in physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time.
Maintains a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Provides input and conducts annual performance reviews for team members.
Supports adherence to Standard Operating Procedures (SOPs).
Supports and trains team members with adherence to SOPs (corporate and client).

Requirements

Must have a High school diploma or general education degree (GED).
3 years’ experience working in a logistics/distribution/relevant environment.
1 year experience in a supervisory role.
Satisfactory completion of a forklift training program.
Must be able to work flexible schedules, including nights and weekends, as required by the operation.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months.

Skills

Proficient in Microsoft Office (Excel, Work, and Power Point).
RF Scanners.
WMS functions.
English (reading, writing, verbal).
Business communication.
Basic to intermediate mathematical skills to verify quantities, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail and accuracy.
Ability to accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Participate in established cross-training metrics activities with the opportunity to improve knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.

Location

USA - New Berlin, 18200 W Lincoln Ave

Work Type

Full Time

Experience Level

3 years’ experience working in a logistics/distribution/relevant environment
1 year experience in a supervisory role

Education Level

High school diploma or general education degree (GED)

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road.
Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere

Equal Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.