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About the Role

The Business Analyst will join a team to generate insights that will guide operational strategy and day-to-day execution. This role involves gathering customer insights, mining data, making recommendations, and assisting senior leaders with key business decisions. The position will collaborate closely with the operations team to shape structure and support the business, requiring high judgment, excellent analytical abilities, and creativity to improve the customer delivery experience.

Responsibilities

Uncover trends and correlations to develop insights that can materially improve operational decisions.
Apply data mining, quantitative analysis, and statistical models to understand customer interactions and identify improvements for customer experience and goal achievement.
Collaborate and partner across the organization to develop best practices for the function and advocate for improvements in enterprise-wide tools.
Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, and dashboards to drive key business decisions.
Recognize and adopt best practices in reporting and analysis, including data integrity, test design, analysis, validation, and documentation.
Work closely with Management on important issues and projects.
Assess and document existing business procedures.
Develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management evaluation.
Maintain recordkeeping databases and produce reports.
Review reports and recommend productivity and efficiency improvements.
Research and analyze other comparable organizations/operations.
Support Business reviews for strategic clients by developing and presenting materials to illustrate DSV’s performance and value creation.
Analyze business cases and existing data to identify new cost savings initiatives for presentation to clients.
Develop client relationship management skills through involvement in implementation support, AQP meetings, Deep Dives, and Business Reviews.
Responsible for the design, development, and implementation of IT solutions across functions.
Work closely with business leaders and clients to analyze and document client requirements and develop and implement best practice, consistent, standardized IT Solutions.
Perform other duties as assigned.
Work overtime as dictated by business needs.

Requirements

Bachelor’s degree required.
2 years’ experience in Warehouse or Distribution Operations preferred with emphasis in Logistics or Supply Chain Management, Business or Sales and Marketing.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months.
Employee must possess excellent computer skills including MS Office Suite (Excel pivot tables and formulas), Windows, or Visio.
Ability to learn new systems and tools quickly.
English (reading, writing, verbal).
Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
Comfortable communicating with individuals throughout all levels of the organization.
Demonstrated ability to work in a matrix environment.
Must work well across multiple units across the company.
Ability to handle basic statistical control methods.
Willingness to take personal responsibility for actions and the delivery of results.
Ability to adhere to standards.
Internally motivated and works well under pressure.
Strong problem solving and decision-making skills.
Ability to follow proper communication channels to initiate action.
Ability to effectively manage own time, multi-task, and prioritize for optimal output.
Continually seeking process improvement and innovation.
Impeccable attention to detail, passion for processes and systems.
Excellent analytical skills.
Ability to implement and validate corrective and preventative actions.
Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
Understanding of the company’s business strategy, vision, and operations as well as regional working relationships.
Ability to gain knowledge and understanding of Client specific strategic objectives.
Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies
Ability to Lift/Carry and Push/Pull 21-50 pounds.
Reach above shoulder, reach outward, squat, or kneel.

Skills

MS Office Suite
Excel pivot tables and formulas
Windows
Visio
MS Access
Bilingual is a plus
Basic statistical control methods
Analytical skills

Location

USA - New Berlin, 18200 W Lincoln Ave

Work Type

Full Time

Experience Level

2 years’ experience in Warehouse or Distribution Operations preferred

Education Level

Bachelor’s degree

Salary/Compensations

$78,000.00 – $93,000.00

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road.
Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don’t just work – we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere

Equal Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.