Senior Service Coordinator at EnerSys Delaware Inc. | Iowa, United States | Rezi

Senior Service Coordinator at EnerSys Delaware Inc.

Senior Service Coordinator

EnerSys Delaware Inc. · Iowa, United States

Today

Senior Service Coordinator

EnerSys Delaware Inc. · Iowa, United States

4 hours ago
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About the Role

Coordinate and execute administrative and supportive account, sales and service activities. Handle customer questions, complaints, and requests within company policies and procedures to support commercial objectives and customer satisfaction.

Responsibilities

  • Enter inventory receipts and shipments in the computer system and participate in physical inventory at least twice annually, including reconciliation.
  • Manage sales orders, including entry, providing order status, scheduled and actual ship dates, pro numbers, and proof of delivery.
  • Assist in resolving order-related issues.
  • Coordinate service and installation for Stationary products.
  • Handle freight damage, product returns, credits, and parts shortages.
  • Complete quality alerts and collaborate with the Customer Service Specialist for resolution.
  • Follow ISO procedures and document control.
  • Provide general administrative support.
  • Potentially supervise other team members.
  • Perform other assigned duties.

Requirements

  • High School Diploma or equivalent.
  • 5 years of order entry experience or equivalent.
  • English language proficiency.
  • Intermediate to advanced MS Excel skills.
  • Ability to work independently on multiple projects simultaneously.
  • Detail-oriented and well-organized, even during repetitive tasks.
  • A positive, proactive approach to problem-solving.

Skills

  • MS Excel

Location

  • Reading, PA, USA

Work Type

  • Office setting
  • Full-time

Experience Level

  • 5 years order entry experience

Education Level

  • High School Diploma or equivalent
  • Associates or Bachelor’s Degree in Administration, Commerce, or Finance (Desirable)

Salary/Compensations

  • $28.00-$35.00 hourly plus sales bonus

Benefits

  • Paid time off
  • Paid holidays
  • Medical/dental/vision insurance plan
  • Life insurance
  • Short/long term disability
  • Tuition reimbursement
  • Flex spending
  • Employee stock purchase plan
  • 401K plan

About the Company

  • EnerSys is a global leader in stored energy solutions for industrial applications.
  • We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.
  • Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia.
  • We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.
  • With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
  • We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers.
  • We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Equal Opportunity

  • EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  • We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.