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About the Role

The Admissions Manager will be a target-focused individual responsible for liaising with prospective parents globally, ensuring a smooth transition to school. This role requires significant experience in customer care and a strong understanding of the independent education sector. Excellent communication, interpersonal, and organizational skills are essential, along with high computer literacy and administrative capabilities.

Responsibilities

Support in driving enrolment success from initial enquiry to student enrollment.
Ensure the database is fully utilized for accurate and up-to-date records.
Provide high-level customer service via email, telephone, and face-to-face communication.
Guide and encourage prospective students and parents through the admissions process to increase conversion rates.
Manage the Admissions Department diary and organize visits for prospective parents, students, and agents.
Liaise with academic and boarding house staff to organize meetings with prospective parents.
Accompany visitors and give tours of the school and boarding houses.
Inform prospective parents, students, and feeder schools of entry and interview dates.
Maintain spreadsheets regarding place and scholarship offers and draft offer letters.
Assist in implementing best practice processes to increase retention, including participation in events.
Oversee application deposits and handle admissions invoice queries.
Maintain accurate agent commission records for enrolled students.
Collate New Students Welcome Pack materials and ensure relevant online content is timely.
Ensure all new students receive appropriate welcome and joining information.
Enter and maintain application data in iSAMS and JD Edwards throughout the admissions process.

Requirements

Sales management experience within a professional services setting.
Track record of exceeding sales targets.
IT skills with knowledge of MS Outlook, Excel, PowerPoint, and database applications.
Outstanding verbal and written communication skills.
Ability to communicate effectively with diverse stakeholders and cross-continent teams.
Good literacy skills to prepare correspondence and maintain records.
Experience working with the education sector is desirable but not essential.
Excellent organizational and time-management skills.
Ability to work quickly and accurately with attention to detail to meet deadlines.
Absolute discretion and ability to maintain confidentiality.
Evidence of continual willingness to develop professional skills.
Excellent interpersonal and relationship management skills.
Ability to work well in a fast-paced, multi-tasking environment.
Proactive approach to work with personal integrity.
Drive to do what is best for students and the school.

Skills

Customer care
Independent education sector understanding
Communication skills
People skills
Computer literacy
Administration skills
Database management
MS Outlook
MS Excel
MS PowerPoint
Organizational skills
Time-management skills
Attention to detail
Interpersonal skills
Relationship management

Location

Global

Work Type

Full-time

Experience Level

Relevant experience in customer care
Sales management experience

About the Company

Inspired Education is the leading global group of premium schools with 126 schools in 28 countries across 6 continents.
The group ensures over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.
Founded in 2013, Inspired is backed by investors including Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices.
The Group is experiencing 20% per annum growth through acquisition, expansion, and development.
Recognised in 2023 as one of the UK's top 10 highest-value private companies by Beauhurst.

Equal Opportunity

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.
Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.