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About the Role

The Senior Account Manager serves as the primary point of contact and trusted advisor for a portfolio of strategic customers, focusing on relationship health, retention, and expansion within the CPG sector.

Responsibilities

• Own end-to-end customer relationship, build executive-level trust, run business reviews, and maintain account plans.
• Develop and execute adoption and value-realization plans aligning product capabilities with customer KPIs and business outcomes.
• Identify renewal and expansion opportunities and collaborate with internal teams to capture revenue.
• Coordinate internal teams to resolve escalations, remove blockers, and ensure timely delivery of outcomes.
• Monitor account health using metrics and signals, driving proactive interventions.
• Create and maintain accurate account forecasts, opportunity pipelines, and CRM records, communicating status to leadership.
• Lead contract renewals and commercial discussions.
• Capture and communicate customer feedback and market intelligence to influence product roadmap and messaging.
• Develop and deliver executive presentations, ROI analyses, and business cases.
• Mentor junior account managers and contribute to best practices and playbooks.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–8+ years of customer-facing account management, customer success, or enterprise sales experience.
• Proven track record of driving renewals, expansions, and measurable customer outcomes.
• Strong commercial acumen, negotiation skills, and experience managing contract renewals.
• Excellent stakeholder management skills and ability to influence at senior levels.
• Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Totango).
• Strong data-driven decision-making skills.

Skills

• Account Management
• Customer Success
• Enterprise Sales
• Relationship Management
• Business Development
• Cross-functional Team Coordination
• Product Adoption
• Value Realization
• Forecasting
• CRM Tools
• Customer Success Tools
• Negotiation
• Stakeholder Management
• Data Analysis

Experience Level

• Senior

Education Level

• Bachelor's degree or equivalent experience

About the Company

• Our Values unite us. They are what drive our success – and the success of our customers.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.