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About the Role
The Facilities Coordinator will support the Facilities Manager and/or Assistant Facility Managers with operational activities including maintenance, operations, accounting, finance, vendor oversight, equipment, supplies, and occupancy services. This role focuses on proactively developing and maintaining client relationships to ensure expected service levels are achieved.
Responsibilities
- Serve as the main point of contact for all Mailroom operations, including package and mail processing.
- Update and maintain accurate records and official documentation for the site(s), including web pages, to support JLL operations.
- Conduct daily walkthroughs to ensure a clean and organized office environment.
- Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
- Identify opportunities for improved operations and service excellence, making recommendations.
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained.
- Schedule and manage repairs, maintenance, minor works, and other work requests, tracking them to completion.
- Provide information and direction to vendors, facilities staff, and other service providers for seamless coordination and execution.
- Assist in the procurement of vendors and services.
- Coordinate the delivery of site amenities, potentially including fitness, food services, and transportation.
- Act as the site key point of contact for various services and support.
- Provide coordination and support for events, meetings, and conference facilities.
- Manage other duties such as reception and guest support, events admin support, office supplies and equipment maintenance, landlord relations, and building access passes.
- Maintain and propose emergency response plans, including evacuation and after-hours emergency response.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver exceptional quality of service, as reflected by client feedback.
- Coordinate site operations in accordance with all agreed policies, procedures, and contract scope.
Requirements
- Prior experience in facilities, property management, hospitality, or a related field is preferred.
- Knowledgeable of local occupational health and safety requirements.
- Familiarity with critical facilities and vendor management for specialized services is advantageous.
- Understanding of basic technical aspects of property (e.g., computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
- Proficiency in a range of information technology tools and platforms.
- Excellent communication, organization, and problem-solving skills.
- Ability to work independently with little supervision.
- Ability to effectively deal with stressful situations.
- Self-motivated, confident, energetic, and flexible.
- Capable of lifting and moving furniture and boxes.
Skills
- Facilities Management
- Property Management
- Hospitality
- Operations Management
- Maintenance and Operations
- Accounting
- Finance
- Vendor Oversight
- Occupancy Services
- Client Relationship Management
- Mailroom Operations
- Record Keeping
- Documentation Management
- Teamwork
- Co-operation
- Performance Excellence
- Work Order Management
- KPI Compliance
- Customer Service
- Service Excellence
- Site Inspections
- Site Assessments
- Repair Scheduling
- Maintenance Scheduling
- Procurement
- Vendor Coordination
- Event Coordination
- Meeting Coordination
- Conference Facility Coordination
- Reception Support
- Guest Support
- Office Supplies Management
- Equipment Maintenance
- Landlord Relations
- Building Access Pass Management
- Safety and Security Support
- Emergency Response Planning
- Evacuation Planning
- Environmental Health and Safety
- Information Technology
- Communication Skills
- Organization Skills
- Problem-Solving Skills
- Independent Work
- Stress Management
Location
- On-site – Toronto, ON
Work Type
- On-site
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- 60,000.00 – 62,000.00 CAD per year
About the Company
- JLL empowers its people to shape a brighter way forward by combining world-class services, advisory, and technology for clients in the real estate industry.
- JLL is committed to hiring and empowering talented individuals to thrive, grow meaningful careers, and find a place where they belong.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
- JLL harnesses the power of artificial intelligence (AI) to accelerate meaningful connections between candidates and opportunities.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
- This email is only to request an accommodation.
- Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.