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About the Role

This position provides strategic leadership for critical facilities account management, driving growth and operational excellence. You will lead a team of Critical Facilities Managers and mission-critical operators while maintaining critical systems operations. The role requires direct oversight of MEP facilities management, vendor relationships, and building maintenance across a global portfolio. You'll serve as the primary point of contact for clients and facility professionals while managing all aspects of construction projects, client relationships, and financial performance.

Responsibilities

Managing delivery of critical facilities services across the assigned portfolio in accordance with all agreed policies, procedures, and contract scope
Acting as the primary point of contact for clients and facility professionals, developing and cultivating key relationships with landlords, property management companies, and third-party service providers
Providing direct oversight of operational MEP facilities management, vendor relationships, and MEP building maintenance
Managing team members at a management level to ensure team performance, facilities maintenance and upkeep, and addressing issues or escalations
Serving as the MEP project management contact for all office renovation and expansion projects in global offices, coordinating with architects, space planners, MEP/AV consultants, real estate brokers, and construction service providers
Overseeing MEP construction project management, vendor coordination, administration, and maintenance oversight for all existing workspaces in global offices
Managing managed staff hours including additional support requirements and coordinating support with client
Overseeing monthly billing management and tracking of additional services to ensure cost control and profitability
Ensuring compliance with all client contract requirements and meeting or exceeding Key Performance Indicators to deliver exceptional service quality

Requirements

10-15 years of experience in a similar role
Bachelor's degree (B.S.) in Electrical or Mechanical Engineering or Business Management from four-year college or university; or 10-15 years related technical experience and/or training; or equivalent combination of education and experience
Previous experience in the design, installation, and commissioning of critical electrical and mechanical systems supporting data centers
Strong working knowledge of critical electrical and mechanical systems supporting Data Centers
Strong working knowledge of architectural drawings and furniture and space planning concepts
Hands-on project management experience with a proven track record of delivering projects on time and on budget
Ability to manage all aspects of construction projects effectively and efficiently including budgeting, scheduling, submittals, and change orders
Extensive knowledge of MS Office applications and MS Project
Strong interpersonal skills with ability to interact with executive level external and internal clients as well as external team members
Highly organized with strong analytical skills
Ability to regularly articulate and communicate analyzed data to client and team to achieve project goals
Comfortable holding people accountable, managing through conflict, and working through day-to-day challenges with common sense
Ability to work at client offices in Stamford, CT, Orangeburg, NY and New York City on a rotating daily basis (remote work not available)
Travel as needed (20-45%)
LEED, AIA, PE, or PMP certifications
Candidates must be authorized to work in the United States without sponsorship.

Skills

Critical facilities account management
Operational excellence
MEP facilities management
Vendor relationship management
Building maintenance
Construction project management
Client relationship management
Financial performance management
Team management
MS Office applications
MS Project
Interpersonal skills
Analytical skills
Communication skills

Location

Stamford, CT
Orangeburg, NY
New York City, NY

Work Type

On-site
Full-time

Experience Level

10-15 years of experience
Management level

Education Level

Bachelor's degree in Electrical or Mechanical Engineering or Business Management
Equivalent combination of education and experience

Salary/Compensations

195,000.00 – 225,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.