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About the Role

This role is responsible for executing sourcing and contracting initiatives end-to-end, partnering with stakeholders to deliver strong commercial outcomes and manage risk. It also contributes to continuous improvement across the Operations sourcing portfolio through benchmarking and analytics.

Responsibilities

• Collaborate and lead cross-functional teams to execute medium value/complexity sourcing projects and contracting efforts for Operations and IT categories.
• Plan and execute renewals/amendments, including tracking key expirations and developing renewal workplans.
• Develop PxQ baseline spend and contract analysis, determine sourcing strategy, lead negotiations, and drive supplier selection.
• Influence and shape business requirements needed to evaluate suppliers and enable timely, unified decisions.
• Read, understand, and negotiate commercial terms in current contracts and proposals; coordinate with Legal/Risk/Finance SMEs to close key gaps and finalize contract documents.
• Ensure initiatives are logged and progressed through Ivalua intake-to-contract workflow.
• Maintain clean deal documentation and workflow progression through procurement systems and CLM processes.
• Manage relationships with key business partners and project owners to maintain momentum, surface blockers early, and ensure alignment.
• Support required governance inputs for technology purchases.
• Conduct benchmarking and opportunity assessments to strengthen sourcing strategies and negotiation positions.
• Provide business intelligence and insights to improve data-driven sourcing decisions and portfolio prioritization.
• Define and track key performance metrics and develop dashboards or reporting views.
• Create executive-ready presentations that synthesize deal status, risks, tradeoffs, and opportunities for improvement.
• Contribute to AI-enabled procurement improvements by helping shape requirements, pilots, and adoption.

Requirements

• 5+ years of progressive experience in Financial Services, IT or BPO categories sourcing, procurement, vendor management, and/or consulting with direct responsibility for negotiations and contracting.
• Demonstrated ability to lead cross-functional sourcing initiatives and influence stakeholders without direct authority.
• Strong commercial and analytical skills (baseline and market analysis; building negotiation strategy and options).
• Strong written/verbal communication skills and ability to produce executive-ready materials.
• Working knowledge of procurement tools and workflows (intake-to-contract and contract lifecycle processes).
• Advanced MS Excel / PowerPoint skills.
• Familiarity with Power BI or similar analytics tools is an asset.
• Prior experience in sourcing, strategy/management, consulting (or equivalent internal consulting/PMO experience).
• Experience sourcing and negotiating software, platforms, market data services, and Business process outsourcing is considered an asset.

Skills

• Sourcing
• Contracting
• Negotiations
• Risk Management
• Benchmarking
• Analytics
• Stakeholder Management
• Commercial Execution
• Contract Negotiation
• Procurement Systems
• Contract Lifecycle Management (CLM)
• MS Excel
• MS PowerPoint
• Power BI

Location

• Toronto, Ontario

Work Type

• Hybrid

Experience Level

• 5+ years

Education Level

• Post-secondary degree in Business, Supply Chain, Finance, IT, or a related field or equivalent experience.

Salary/Compensations

• $92,900.00 CAD - $142,900.00 CAD

Benefits

• Opportunity to learn and grow your career.
• Recognition and support in a flexible environment.
• Well-being and inclusion focus.
• Health, dental, mental health, vision coverage.
• Short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee/family assistance plans.
• Retirement savings plans (pension and global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program (holidays, vacation, personal, and sick days).
• Full range of statutory leaves of absence.

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

• Manulife is an Equal Opportunity Employer.
• We embrace our diversity.
• We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.