Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Marketing Operations Manager oversees the operational delivery of digital, marketing, and event initiatives, ensuring projects are well-planned, resourced, and progressing effectively. This role manages the team’s projects calendar, work capacity, KPIs, and reporting, serving as a central coordination point for efficient delivery across national and local initiatives.

Responsibilities

• Manage the integrated projects calendar for visibility across all digital, marketing, and event initiatives.
• Oversee work capacity planning and allocation, balancing resources across projects.
• Monitor project intake and prioritization to ensure alignment with business priorities.
• Partner with project leads to ensure initiatives are progressing effectively, properly scoped, and resourced.
• Maintain oversight of multiple concurrent projects, identifying and mitigating risks, gaps, and bottlenecks.
• Track and report on KPIs and project performance, providing actionable insights.
• Develop and maintain regular reporting frameworks and dashboards.
• Lead the delivery of in-person and virtual events in the Ontario market.
• Provide operational leadership for national initiatives, ensuring consistency and alignment with regional teams.
• Act as a central coordination point across teams and stakeholders nationally.
• Facilitate clear communication and provide consistent status updates.
• Drive consistency and continuous improvement in operational processes.
• Maintain accurate documentation and ensure adherence to governance frameworks.
• Collaborate with internal teams and external partners to support efficient project delivery.
• Coordinate vendor relationships to ensure consistency, quality, and alignment.
• Support the implementation and optimization of project management tools and systems.
• Drive adoption, training, and best practices for project management tools.

Requirements

• 8–10 years of relevant experience in marketing operations, digital project management, or a related field.
• Experience in an in-house or professional services environment is preferred.
• Professional services or legal industry experience is considered a strong asset.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to influence and align cross-functional teams.
• Strong understanding of digital and marketing workflows across web, campaigns, events, email, and content.
• Proven experience managing project pipelines, resourcing, and prioritization across multiple concurrent initiatives.
• Experience overseeing team capacity planning, project intake, and operational workflows.
• Highly organized and detail-oriented.
• Ability to manage competing priorities and maintain visibility across a complex portfolio.
• Proof of vaccinations recommended by government or public health authorities may be required.
• Requires accommodation for those unable to get vaccinated due to protected grounds.

Skills

• Marketing operations
• Digital project management
• Project management
• Stakeholder management
• Communication
• Presentation
• Digital and marketing workflows
• Web
• Campaigns
• Events
• Email
• Content
• Project pipeline management
• Resourcing
• Prioritization
• Capacity planning
• Project intake
• Operational workflows
• Organization
• Detail-orientation
• Priority management

Location

• Toronto

Work Type

• Hybrid

Experience Level

• 8-10 years

Education Level

• Bachelor’s degree or equivalent in marketing, communications, business, events or a related field
• PMP, Agile, or similar project management certification considered an asset

Salary/Compensations

• $111,600 - $137,800

Benefits

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Flexible health and wellness allowance
• Training and development programs

About the Company

• A proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment.
• Part of a global legal practice.
• Embraces a culture of excellence and client service with a focus on flexibility, respect, diversity and openness.
• Strives to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

Equal Opportunity

• We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
• If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.