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About the Role

Mae is a digital health solution focused on improving maternal health by providing culturally competent care and support. This role is crucial for connecting eligible health plan members with Mae's services, addressing access gaps, and improving health outcomes for mothers and babies.

Responsibilities

• Conduct high-volume outbound calls to eligible health plan members.
• Introduce Mae's services clearly and member-centrically.
• Explain the benefits of pregnancy, postpartum, and doula support.
• Guide interested members through the enrollment and onboarding process.
• Utilize internal tools to identify members for outreach and track call activity.
• Accurately document outreach activity, member status, and follow-up needs.
• Employ trust-building, active listening, and motivational communication to support member engagement.
• Handle unanswered calls, hesitation, and rejection professionally and with resilience.
• Provide feedback to the team regarding outreach barriers, member questions, and conversion improvement opportunities.

Requirements

• 1 to 3 years of experience in outbound outreach, patient engagement, enrollment, sales, appointment setting, or a high-volume call center environment.
• Proven ability to meet or exceed outreach, enrollment, sales, or conversion goals.
• Comfort making a high volume of outbound calls in a remote work environment.
• Strong verbal communication skills, with the ability to explain information clearly.
• Ability to build trust quickly with members who may be unsure, busy, or hesitant.
• Confidence in asking members to complete enrollment during the same conversation.
• Resilience, maturity, and professionalism when handling rejection or sensitive conversations.
• Strong organization and follow-through with documentation and follow-up tasks.
• Comfort using tools such as Slack, Gmail, CRM systems, spreadsheets, dialers, or internal platforms.
• Ability to learn new systems and processes quickly.
• Reliable high-speed internet and a private, quiet workspace for confidential member conversations.
• Experience working with Medicaid populations or health plan members (Preferred).
• Experience in maternal health, community health, or social services (Preferred).
• Experience working in a metrics-driven environment (Preferred).

Skills

• Strong influencing and motivational communication skills
• Emotional resilience
• Time management
• Slack
• Gmail
• CRM systems
• Digital tools
• Quick learning

Location

• Remote, U.S.-based

Work Type

• Full-time
• Temporary (3 to 6 months)
• Remote

Experience Level

• 1-3 years

Salary/Compensations

• $26.00 per hour, with potential for additional monthly performance bonuses.

About the Company

• Mae is a venture-backed digital health solution focused on improving the health and quality of life for mothers, babies, and their families.
• Mae offers a space where digital care meets culturally-competent on-the-ground support, addressing access gaps and bolstering well-being.
• Mae's solutions address implicit, explicit, and structural biases hindering equitable maternal health.
• Mae focuses on whole-person care, self-advocacy, education, and community to improve outcomes and reduce clinical costs.
• Mae's core values include being Solution-Oriented, Curious, Mission-Connected, Adaptable, Data-Driven, Accountable, and Transparent.

Equal Opportunity

• Mae Health Participates in E-Verify.
• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.