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About the Role

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion and managing relationships with healthcare providers across chronic therapy programs, focusing on specialty and infusion therapies. This role acts as a key connection point between providers, patients, and internal teams, using data and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

Responsibilities

Build and maintain strong relationships with physicians, clinics, and referral sources.
Act as a trusted advisor on services, referral processes, and therapy options.
Assess referral workflows and identify barriers to timely patient starts.
Partner with Sales, Intake, Pharmacy, and Operations to resolve issues.
Improve referral-to-start timelines, conversion rates, and provider satisfaction.
Serve as a primary point of contact for key accounts.
Execute outreach through calls, virtual meetings, and targeted campaigns.
Identify and convert new referral opportunities.
Partner with field sales to expand reach and coverage.
Track account performance, referral trends, and growth opportunities.
Use CRM and internal systems to manage activity and results.
Participate in provider business reviews and performance discussions.
Recommend process improvements based on data and feedback.
Support providers with education on referral requirements and processes.
Guide patients and providers through onboarding and access questions.
Represent the organization at community and professional events.
Work closely with Sales, Operations, Pharmacy, and Intake teams.
Support referral flow management.
Contribute to solving operational challenges that impact growth.

Requirements

High school diploma or equivalent is required.
3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.
Demonstrated ability to build relationships and drive measurable outcomes.
Strong communication, problem-solving, and organizational skills.
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience growing referral provider relationships and partnerships.
Experience providing High Level/White Glove customer service to internal and external customers.
Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required.
Experience in identifying operational issues and recommending process improvements.
Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.
Strong interpersonal and communication skills.
Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.
Strong organization and planning skills with ability to make/deliver presentations.

Skills

Chronic therapy programs
Specialty therapies
Infusion therapies
Data analysis
Proactive account management
Microsoft Windows-based programs
Power Point
Excel
Word
CRM
Internal systems

Location

Remote

Work Type

Remote
Virtual engagement

Experience Level

3+ years of experience

Education Level

High school diploma or equivalent
Bachelor’s degree in Business, Healthcare, Life Sciences, or related field (Preferred)

Salary/Compensations

$55,769.70-$92,949.50

Benefits

Medical, Dental, & Vision Insurance
Paid Time off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs

About the Company

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States.
With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states.
Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members.
At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow.
Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful.
Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Equal Opportunity

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.