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About the Role

Facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with internal stakeholders and partners to tackle complex problems, optimize customer experience, and design/drive implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across delivery channels and platforms to drive KPIs and KRIs. Employ User Centered Design and Design Thinking methodologies. Develop product strategy, vision, and goals.

Responsibilities

Leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translate Digital or Technology product and experience opportunities into initiatives and drive execution strategy.
Shepherd complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs.
Lead the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
Continuously leverage advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
Generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
Lead cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
Prepare compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
Conduct internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
Bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.
Maintain and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
Serve as a resource to team members and assists with on-boarding new employees.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience supporting Umbrella products for both Sales and Servicing in all channel distribution.
Background in Customer Experience (Customer facing and Call center facing)
Prior experience developing digital solutions for Guidewire
Experience coaching and mentoring peers

Skills

Advanced experience using digital measurement tools such as Adobe Analytics, Glassbox, or similar
Advanced knowledge of digital testing/optimization
Advanced ability to perform Cost/Benefit analysis
Excellent storytelling skills

Location

Remote
Hybrid

Work Type

Remote
Hybrid

Experience Level

Senior

Education Level

Bachelor's degree

Salary/Compensations

$114,080 - $218,030

Benefits

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education

About the Company

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.
Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Equal Opportunity

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.