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About the Role
The Vice President, Client Success – National Market is responsible for a team of client success managers overseeing relationships with national market employer clients. This role focuses on delivering client retention goals, driving revenue from upsells, and managing key performance indicators to ensure team objectives are met.
Responsibilities
- Lead and manage a large market Client Success team, ensuring KPIs are met with a focus on client retention and pipeline management for upsells.
- Act as an Executive Sponsor to support retention goals and drive client engagement and advocacy.
- Represent the company at client meetings and events to promote the company’s brand, building relationships with clients and consultants.
- Articulate Progyny’s value proposition and financial model to diverse audiences.
- Resolve escalated member issues by collaborating with other senior leaders.
- Implement improvements to account management business processes for growth and scale.
- Manage a staffing model and compensation approach to scale the team.
- Identify professional development and training opportunities for direct reports.
Requirements
- 12+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries.
- Proven success leading, coaching, and supporting a team to achieve goals while fostering a collaborative, high-performance culture.
- Demonstrated success managing large, complex employer relationships with a focus on strategic retention and growth.
- Ability to work with and manage expectations of internal executive teams.
- Strong skills in negotiation, collaboration, and relationship management.
- Expertise in presenting complex information to diverse audiences.
- Strong financial and problem-solving skills.
- Proven ability to define goals, create action plans, and deliver results in a dynamic environment.
- Ability to thrive under pressure, prioritize competing demands, and excel in a fast-growing organization.
- Must be based in the United States.
- Must be authorized to work in the United States without the need for sponsorship.
Skills
- Strategic selling
- Consultative selling
- Client management
- Executive collaboration
- Negotiation
- Collaboration
- Relationship management
- Influencing stakeholders
- Presentation skills
- Financial acumen
- Problem-solving
- Project management
- Adaptability
Location
- Near any major U.S. airport
- United States
Work Type
- Full-time
- Hybrid (3 days a week in the office for NY office)
Experience Level
- 12+ years
Salary/Compensations
- $185,000 - $195,000 (NYC-based applicants)
Benefits
- Paid family and parental leave
- Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
- Family and pet care fund
- Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off (vacation, sick leave, personal days, summer flex time)
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs
- Mentorship program
- Company social events (annual volunteer day, donation matching)
- Flex days
- Onsite meals and snacks (for NY office)
About the Company
- Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers.
- Progyny envisions a world where everyone can realize dreams of family and ideal health.
- Progyny's benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists; drives optimal clinical outcomes; and reduces healthcare costs.
- Progyny's mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
- Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC.
Equal Opportunity
- Progyny is proud to be an Equal Opportunity and Affirmative Action employer.
- We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
- All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
- If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.