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About the Role

As a Digital Children, Young Person and Family Worker, you will work as part of a multi-disciplinary team to provide case management to children, young people and families affected by substance misuse. You will support individuals through their recovery journey, promoting the service via digital engagement and social media, and developing a digital roadmap of services for young people.

Responsibilities

• Manage a caseload of service users, developing, implementing and reviewing recovery and risk management plans.
• Carry out triage, screening and comprehensive assessments.
• Work collaboratively with partner agencies to deliver shared assessments and interventions.
• Deliver structured 1-2-1 and group psychosocial interventions.
• Lead effective safeguarding processes, including risk assessments and safeguarding plans.
• Deliver digital interventions including webinars, virtual groups, webchat, podcasts and online brief interventions.
• Develop and maintain a quality-assured digital resource library for young people and families.
• Support family involvement in recovery using a whole-family approach model.
• Contribute to harm reduction initiatives including drug screening, BBV testing, immunisation and needle exchange.
• Mentor and support volunteers and peer mentors.
• Maintain accurate records and reports using online case management systems.
• Work flexibly across sites, including evenings and weekends, to meet service needs.

Requirements

• NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards this.
• Experience delivering 1-2-1 and group therapeutic interventions.
• Understanding of recovery planning, risk management and safeguarding frameworks.
• Knowledge of substance misuse interventions including MI, PSIs, CBT and ITEP.
• Proficiency in Microsoft Office and social media platforms.
• Experience working with young people, families and carers.
• Strong communication skills and ability to build effective partnerships.
• Experience using management information systems.
• Commitment to continuous professional development and organisational values.

Skills

• Microsoft Office
• Social media platforms
• Management information systems
• Communication skills
• Partnership building

Location

• Bromley Road, London

Work Type

• Full-time
• Permanent
• Flexible working across sites, including evenings and weekends

Experience Level

• Entry level

Education Level

• NVQ Level 3 in Health & Social Care or equivalent

Salary/Compensations

• £28,690 - £37,126

Benefits

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards
• £500 Recommend a Friend bonus
• Cycle to Work scheme
• Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service
• Wellbeing initiatives

About the Company

• Waythrough is one of the UK’s leading mental health and social support charities.
• We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
• Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship.
• Together, we’ve created one of the largest mental health and social support charities in England.
• Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
• This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Equal Opportunity

• Waythrough is proud to be an equal opportunities employer.
• We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
• We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
• If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk