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About the Role
Viv Technologies is seeking a highly organized, execution-focused Project Coordinator to support the onboarding of a large enterprise customer. This role will partner closely with internal and external stakeholders to ensure a coordinated, on-time, and high-quality rollout for active strategic initiatives.
Responsibilities
- Own and maintain the master implementation plan, including milestones, dependencies, and timelines.
- Drive weekly execution cadence: attend internal and client-facing meetings, track status, and follow up on action items.
- Keep all workstreams (product, integrations, data migration, training, support readiness) aligned and on track.
- Track deliverables and proactively push owners to completion.
- Identify risks, blockers, and scope gaps early; maintain a clear risk log and mitigation plans.
- Escalate issues with context, urgency, and recommended actions.
- Prepare materials and agendas for client meetings and ensure client commitments are tracked and delivered.
- Maintain clear documentation of decisions, timelines, and ownership and build lightweight reporting (status updates, dashboards) to prevent dropped balls across a complex onboarding.
Requirements
- 3 to 5 years in project coordination, implementation, or operations roles.
- Strong organizational skills and excellent follow-through.
- Proven ability to manage multiple stakeholders and competing priorities.
- Excellent written and verbal communication.
- Comfortable operating in ambiguity and fast-moving environments.
- Experience with SaaS implementations or customer onboarding.
- Exposure to healthcare or home care environments.
- Familiarity with Jira, or similar project tracking tools.
Skills
- Project coordination
- Implementation
- Operations
- Organizational skills
- Follow-through
- Stakeholder management
- Priority management
- Written communication
- Verbal communication
- Ambiguity tolerance
- Fast-paced environment adaptation
- SaaS implementation
- Customer onboarding
- Healthcare environments
- Home care environments
- Jira
- Project tracking tools
Location
- Greater Toronto Area (GTA)
Work Type
- Hybrid
- On-site
Experience Level
- 3-5 years
Salary/Compensations
- Competitive salary
Benefits
- Competitive benefits
- Flexible and energetic corporate culture
- Opportunity to work with a strong team that values member opinions
About the Company
- Viv Technologies is passionate about the power of digital transformation done right.
- We continuously improve our home care software platform, built specifically for multi-site home care operators.
- We support some of North America’s biggest home care operators.
- Together, we help tens of thousands of clients safely age in the comfort of their homes.
Equal Opportunity
- We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care.
- Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
- We welcome candidates with disabilities.