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About the Role

The Medical Office Assistant (MPA) is an administrative role responsible for managing patient check-in, coordinating provider schedules, verifying insurance, collecting payments, and obtaining prior authorizations. This role ensures patient satisfaction and efficient office operations.

Responsibilities

• Ensure the front desk is neat, presentable, and equipped with necessary supplies.
• Greet patients professionally in person and on the phone.
• Facilitate correspondence with customers, patients, and colleagues.
• Confirm provider name, appointment time, pre-visit e-forms, and screening questions.
• Work collaboratively with other staff, managers, and resources.
• Schedule surgical procedures and explain patient financial responsibilities.
• Answer and redirect phone calls, and take down messages.
• Manage and coordinate provider schedules, referrals, and follow-up appointments.
• Obtain prior authorizations for medications, durable medical equipment, and diagnostic tests for workers' compensation and commercial payers.
• Verify financial records and insurance, collect patient charges, and confirm patient identification.
• Pre-authorize patient services and procedures via insurance.
• Notify providers and support staff of patient arrivals.
• Facilitate the referral process for additional specialty procedures and/or tests.
• Create, cancel, and reschedule patient appointments.
• Understand and apply workflows and job aids.
• Apply knowledge of HIPAA and security laws.
• Perform additional duties and assignments as required.

Requirements

• High School Required
• AS Preferred
• 1-3 years 1-5 (Tier Dependent) Required
• Annual Assessment - OHS Required
• EPIC, HIPAA, OSHA, Additional as Required by Position Required

Location

• Airmont, New York

Work Type

• Day Shift
• MON-FRI
• 9 AM-5 PM
• 8 HOURS

Experience Level

• 1-3 years
• 1-5 years (Tier Dependent)

Education Level

• High School
• AS Preferred

Salary/Compensations

• $24.64 per hour

About the Company

• Montefiore Einstein Advanced Care is an equal employment opportunity employer.

Equal Opportunity

• Montefiore Einstein Advanced Care will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.