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About the Role

The Assistant Program Director (APD) ensures programmatic systems are in place to meet clients' safety and service needs. The APD supervises Social Workers, Case Managers, and Case Associates, providing clinical and administrative oversight. This role involves ongoing training, supervision, and guidance to staff, ensuring knowledge of regulatory requirements and agency practices. The APD provides program oversight in the absence of the Program Director and must carry a cell phone 24x7x365.

Responsibilities

Provides regular supervision to Social Worker, Case Manager, and Case Associates staff.
Reviews and evaluates comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance.
Works with Residence Managers on staffing/scheduling, reviews and approves weekly timesheets and overtime.
Facilitates High Risk and Group Supervisions.
Participates in Case Conferences with external sources.
Collaborates with other JB Departments (Facilities, Clinics, Central Intake, etc.) for program needs.
Participates/Performs staff evaluations.
Ensures regulatory/agency compliance with staff completion of trainings.
Collaborates with Residence Manager to ensure apartments are safe.
Participates in administrative meetings.
Participates in other on/off site meetings as scheduled.
Participates in Client/tenant meetings and works with staff to address and resolve entitlements issues.
Runs reports in Tableau, the Agency’s reporting system.
Documents work in MyAvatar, the Agency’s EHR system.
Understands and uses the Agency’s ticketing system, SysAid.
Conducts apartment administrative walkthroughs.
Submits internal JBFCS reports as it relates to apartment needs when necessary.
Participates in all meetings, as assigned.
Works collaboratively as part of a service delivery team.
Travels to apartments within the five boroughs on a weekly basis.
Performs other duties as assigned.

Requirements

Knowledge of and experience with the operation of housing and supportive housing programs.
Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees.
Strong verbal and written communication skills.
Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail.
A problem-solving orientation, resourcefulness, resilience.
Ability to travel to visit resident apartments when needed.
Minimum of five (5) years’ experience.
Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required.
Ability to work individually on projects as well as be a collaborator.
Organized and meticulous; possess the ability to pay attention to detail.
Strong computer skills, particularly in Microsoft Word and Excel.
Technologically competent in handling of administrative practices.
Ability to read paper and electronic documents and perform significant data entry into various computer programs.

Skills

Supervision
Clinical oversight
Administrative oversight
Training
Staff guidance
Regulatory compliance
Agency practices
Policy/standards knowledge
Staff evaluation
Collaboration
Problem-solving
Resourcefulness
Resilience
Microsoft Word
Microsoft Excel
Data entry

Location

Five boroughs

Work Type

Full-time

Experience Level

Minimum of five (5) years’ experience

Education Level

LCSW, MSW, or other clinical qualification preferred
MPA, MPH, or related degree will be considered

About the Company

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible.
Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner.
Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

Equal Opportunity

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.