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About the Role

The Housekeeping Manager will assist in managing daily housekeeping functions and staff to ensure guest rooms, public spaces, and team member areas are clean and well-maintained. This role involves inspecting areas, developing improvement plans, and maximizing departmental financial performance while enhancing guest and team member satisfaction. The ideal candidate is detail-oriented, meticulous, and skilled at engaging with both team members and guests.

Responsibilities

Verify guest room status communication with the Front Desk.
Inspect guest rooms daily.
Prepare work assignments using lists of rooms to be cleaned and prospective check-outs.
Inventory stock to ensure adequate supplies.
Supervise an effective inspection program for guest rooms and public spaces.
Understand the impact of department operations on overall hotel success.
Verify team members have proper supplies, equipment, and uniforms.
Communicate areas needing attention to staff and ensure completion.
Participate in departmental meetings and communicate departmental goals.
Utilize on-the-job training tools to train new Room Attendants and provide follow-up training.
Establish and maintain open, collaborative relationships with team members.
Participate in scheduling team members based on business demands and track time and attendance.
Verify team members understand expectations and parameters.
Administer property policies fairly and consistently, including disciplinary procedures and documentation.
Supervise staffing levels to meet housekeeping, operational, and financial objectives.
Observe team member behaviors and provide feedback.
Participate in an ongoing team member recognition program.
Solicit team member feedback, utilize an open door policy, and review satisfaction results to address concerns.
Participate in the development and implementation of corrective action plans to improve guest satisfaction.
Emphasize guest satisfaction and continuous improvement during departmental meetings.
Respond to and handle guest problems and complaints.
Perform other duties as assigned.

Requirements

High school diploma or equivalent.
2 years of experience in hotel housekeeping or a related field.
Effective verbal and written communication skills.
Effective listening skills to understand and clarify concerns.
Experience working in a labor-organized environment is preferred.
Organizational skills and attention to detail.
Proficient in Microsoft Office.
Excellent time management skills.
A can-do attitude and a hands-on approach.
Flexible schedule availability for days, nights, holidays, and weekends.

Education Level

High school diploma or equivalent

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
MCR operates hotels under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels, employing over 7,000 team members.
MCR was recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR has received the Marriott Partnership Circle Award three times and the Hilton Legacy Award for Top Performer.
MCR won multiple awards for the TWA Hotel at New York’s JFK Airport, including Development of the Year (Full Service) at ALIS, the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.