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About the Role

The Overnight Housekeeping Manager will assist in managing daily housekeeping functions and staff from 10 PM to 7 AM, ensuring guest rooms, public spaces, and team member areas are clean and well-maintained. This role involves inspecting areas, developing improvement plans, and enhancing guest and team member satisfaction while maximizing departmental financial performance. The ideal candidate is detail-oriented, meticulous, and skilled in engaging with both team members and guests.

Responsibilities

Verify guest room status communication to the Front Desk.
Inspect guest rooms daily.
Prepare work assignments based on room cleaning needs and check-outs.
Inventory stock to ensure adequate supplies.
Supervise an effective inspection program for guest rooms and public spaces.
Understand the impact of department operations on overall hotel success.
Verify team members have proper supplies, equipment, and uniforms.
Communicate areas needing attention to staff and ensure completion.
Participate in departmental meetings and communicate departmental goals.
Utilize on-the-job training tools to train new Room Attendants and provide follow-up training.
Establish and maintain open, collaborative relationships with team members.
Participate in scheduling team members based on business demands and track attendance.
Verify team members understand expectations and parameters.
Administer property policies fairly and consistently, including disciplinary procedures.
Supervise staffing levels to meet housekeeping, operational, and financial objectives.
Observe team member behaviors and provide feedback.
Participate in a team member recognition program.
Solicit team member feedback and address concerns to improve satisfaction.
Participate in developing and implementing corrective action plans for guest satisfaction.
Emphasize guest satisfaction and continuous improvement in departmental meetings.
Respond to and handle guest problems and complaints.
Perform other duties as assigned.

Requirements

High school diploma or equivalent.
2 years of experience in hotel housekeeping or a related field.
Effective verbal and written communication skills.
Effective listening skills to understand and clarify concerns.
Experience working in a labor-organized environment preferred.
Organizational skills and attention to detail.
Proficient in Microsoft Office.
Excellent time management skills.
A can-do attitude and a hands-on approach.
Flexible schedule for availability days, nights, holidays, and weekends.

Location

New York City

Work Type

Full-time
Overnight

Experience Level

2 years

Education Level

High school diploma or equivalent

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance (available after 30 days for full-time)

About the Company

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
MCR employs over 7,000 team members nationwide and operates hotels under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels.
MCR was recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR has received the Marriott Partnership Circle Award three times and the Hilton Legacy Award for Top Performer.
MCR won multiple awards for the TWA Hotel at New York’s JFK Airport, including Development of the Year (Full Service) at ALIS, the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.