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About the Role

As the Manager of Customer Engineering, you will lead, inspire, and grow a team of high-performing, quota-carrying Customer Engineers who serve as trusted technical advisors across the entire customer lifecycle. You will partner closely with Regional Sales Leadership to execute on our technical go-to-market strategy, drive platform adoption, and ensure your team consistently delivers measurable business outcomes for enterprise clients. We are looking for an empathetic, commercially-minded engineering leader who thrives in a dynamic environment and is passionate about leveraging modern AI-augmented workflows to scale team impact.

Responsibilities

Recruit, hire, coach, and retain a high-performing team of Customer Engineers, fostering a culture of technical excellence, continuous learning, and strategic customer advisory.
Partner directly with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities, ensure seamless technical execution (PoCs, architectural reviews), and drive revenue growth across both new acquisition and account expansion targets.
Oversee the technical health, onboarding, and long-term platform adoption of your team’s account portfolio, serving as a point of escalation for complex architectural challenges or customer risk factors.
Track and manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones, ensuring your CEs effectively connect Cloudflare’s capabilities to executive business ROI.
Champion the integration of internal AI tools and automated workflows across your team to reduce administrative friction (e.g., automated RFPs, sandbox provisioning), empowering CEs to maximize time spent on high-value customer engagements.
Serve as the strategic bridge between your field team and Cloudflare’s Product, Engineering, and Customer Success organizations to advocate for customer feature requests, share competitive intelligence, and refine market positioning.

Requirements

5+ years of experience managing, leading, or mentoring customer-facing technical teams (e.g., Customer Engineering, Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
Strong background in web security, networking protocols (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise SaaS architecture.
Proven track record of success in a revenue-aligned or quota-carrying organization, with deep familiarity with SaaS metrics, enterprise sales cycles, and value realization strategies.
Experience using telemetry, data, and health metrics to manage team performance, mitigate churn risks, and drive account expansion.
Exceptional executive presence and communication skills, with a proven ability to interface with C-level stakeholders and translate complex technical topics into business value.
Hands-on experience with or deep understanding of Cloudflare’s Developer Platform, specifically Workers AI, AI Gateway, and Vectorize.
Familiarity with leveraging Large Language Models (LLMs), prompt engineering, or modern automated workflows to optimize team productivity and operational efficiency.
Experience with scripting or programming languages (e.g., JavaScript, Python) to better guide your team in edge computing and API integration discussions.
Applicants may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
Offer of employment may be conditioned on your authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

Skills

Web security
Networking protocols (DNS, routing, DDoS mitigation)
Cloud infrastructure
Enterprise SaaS architecture
SaaS metrics
Enterprise sales cycles
Value realization strategies
Telemetry
Data analysis
Health metrics management
Executive presence
Communication
Influence
Cloudflare Developer Platform
Workers AI
AI Gateway
Vectorize
Large Language Models (LLMs)
Prompt engineering
Automated workflows
Scripting
Programming languages (JavaScript, Python)
Edge computing
API integration

Location

Texas, US

Work Type

Full-time

Experience Level

5+ years of experience managing, leading, or mentoring customer-facing technical teams

Salary/Compensations

Competitive base salary along with a variable compensation plan tied directly to regional team performance, revenue acquisition, and portfolio growth targets.
Final compensation packages are determined by location, level, and candidate experience.
Compensation may be adjusted depending on work location.
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan.
The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Eligible to participate in Cloudflare’s equity plan.

About the Company

At Cloudflare, we are on a mission to help build a better Internet.
Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with.
We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.
Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job.
Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.