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About the Role

We are seeking an experienced Project Manager to lead the successful customer-facing delivery of infrastructure, Microsoft cloud, workplace, security, and managed service projects. The role involves managing projects from initial engagement to operational handover, ensuring timely and budget-compliant delivery. The Project Manager will engage with customers, coordinate technical teams, manage governance, and ensure project outcomes are embedded into business-as-usual support services, acting as the single point of ownership throughout the delivery lifecycle.

Responsibilities

Manage multiple projects from initiation to closure.
Create and maintain project plans, schedules, and documentation.
Build trusted relationships with customers and stakeholders.
Act as primary point of contact for project delivery.
Manage project risks, issues, dependencies, and change requests.
Escalate concerns to maintain project outcomes.
Ensure solutions are operationally ready before project closure.
Coordinate activities for acceptance into operational support.
Produce regular status reports for internal and customer-facing audiences.
Facilitate governance meetings and manage customer expectations.
Ensure adherence to project governance standards.
Support continuous improvement initiatives in project delivery.

Requirements

Demonstrable experience managing customer-facing IT infrastructure, cloud, or managed service projects.
Experience coordinating Service Transition or operational onboarding activities.
Strong understanding of project management methodologies.
Excellent stakeholder management and communication skills.
Experience working with cross-functional technical teams.
Experience managing risks, issues and dependencies.
Ability to manage multiple concurrent projects.
Commercial awareness and understanding of project profitability.
Strong organisational and planning skills.
Experience within a Managed Service Provider (MSP).
ITIL Foundation certification.
PRINCE2 Practitioner, PMP or equivalent.
Experience using ServiceNow Project Management.
Knowledge of Microsoft technologies including M365, Azure and Managed Services.
Experience supporting customer onboarding and Acceptance into Service activities.

Skills

Stakeholder management
Communication skills
Project management methodologies
Risk management
Issue management
Dependency management
Change request management
Organisational skills
Planning skills
Commercial awareness
Microsoft technologies (M365, Azure)
ServiceNow Project Management

Location

Swinton
London

Work Type

Hybrid working

Experience Level

Experienced

Education Level

ITIL Foundation certification
PRINCE2 Practitioner
PMP

Salary/Compensations

£50,000 - £60,000

Benefits

List of benefits available (link provided)

About the Company

We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology.
As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Equal Opportunity

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.